Security Controller
| Posting date: | 18 August 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 15 September 2025 |
| Location: | W1T 4BJ |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 81208 |
Summary
Job Overview
-Shift pattern ( Night shifts only) 5ON3OFF 4ON2OFF- Thu-Sun week 1 Wed-Sun week 2.
-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
-To undertake additional training to ensure continuous self-development.
Main Duties
Operations
-To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
-Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
-Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
-Comply with legal obligations and safety requirements of the role.
-Follow instructions and procedures appropriately without unnecessarily challenging authority.
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-Supporting a team of security officers on a daily shift basis
-Managing the Control Room and reporting incidents accordingl
-Patrolling of the site (internal and external), identifying any defects or issues and resolving accordingly
-Monitor access control system CCURE 9000. Responsible to look after all the alarms from all ARUP buildings nationwide.
-Create events on the access control system CCURE 9000 as and when request comes in from various offices.
-Monitor CCTV to ensure high standard of security services are provided to the client.
-Report any unusual activity caught on CCTV to security supervisor and security contracts manager.
-Respond to all emails and Alerts in an efficient and professional manner.
-Conducting card audit every night to ensure all the missing passes are deactivated.
-Helping security supervisor to conduct emergency lift phone checks every night.
-Ensure there is adequate quantity of Consumables at all times.
-Recording all daily security activities on Daily Occurrence Book in Merlin software
-Issuing keys (out/in) to contractors and staff members
-Delegating officers to various tasks to accommodate staff members like (escorting or putting luggage in cloak room)
-Manning security posts in both buildings (8FS & 80CS) as and when required.
-Liaise and build relationships with staff members, visitors and contractors.
-Handling queries and complaints from ARUP staff members
-Reporting and escalation of H&S issues
-Implementing and enforcing emergency procedures
-Basic IT skill in setting up new folders and tracking changes.
Training
-Fully and satisfactorily complete all required competency training.
-To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
-Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
-You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
-Use common sense and initiative by immediately involving others if a situation appears to become threatening.
-To maintain professional conduct in the face of difficult situations and challenging customers.
-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
-Keep to schedules and demonstrate commitment to Mitie and the Client.
-To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
-To call emergency services and Communication Centre to report all incidents.
What we are looking for
-Previous Security Experience working in a control room environment.
-Managing a Team of officers
-SIA License
-SIA CCTV Licence desirable