Outpatients Administrator (T&O OPD)
| Posting date: | 17 August 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 31 August 2025 |
| Location: | Reading, RG1 5AN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9193-25-0685 |
Summary
Provide excellent customer care and act as a friendly, accessible communication hub for patients, carers, clinical teams, and external organisations. Support the outpatient team with flexibility and assist patients in agreeing appointment dates. Handle telephone enquiries and complex queries, escalating when needed. Manage patient complaints or refer appropriately. Coordinate interpreting and patient transport services. Ensure timely, accurate written and verbal communications with patients and staff, including appointment confirmations. Track and annotate health record movements on EPR for full traceability. Store and process records in line with Trust and Information Governance standards. Request and retrieve health records as needed, ensuring clinical notes and correspondence are properly completed, merged, and filed. Support staff in locating health records efficiently.