Customer Service Advisor
| Posting date: | 14 August 2025 |
|---|---|
| Salary: | £25,500 per year |
| Hours: | Full time |
| Closing date: | 13 September 2025 |
| Location: | Rosyth, Scotland, KY11 2UT |
| Company: | Pertemps Recruitment Ltd |
| Job type: | Contract |
| Job reference: | 57580224 |
Summary
Pertemps are recruiting on behalf of our client that is a successful and well-established company based in Rosyth. Due to their continued success, we are looking for a confident and pro-active Customer Service Advisor to join the team. If you are passionate about delivering exceptional customer experiences, we want to hear from you.
Job Title: Customer Service Advisor
Location: Rosyth
Salary: £25,500- Based on Experience
Start Date: ASAP
Job Type: Permanent
What’s on Offer:
- Competitive salary based on experience
- A range of company benefits
- A positive, inclusive, and team-oriented culture
- Clear pathways for career progression and development
Key Responsibilities:
As a Customer Service Advisor, you will:
- Be the first point of contact for customers across phone, email, live chat, and social media.
- Deliver outstanding customer support and resolve queries efficiently.
- Promote products and services, using up-selling and cross-selling techniques where appropriate.
- Process orders, returns, and refunds in line with company procedures.
- Maintain accurate and detailed records of customer interactions.
- Escalate unresolved issues to the appropriate internal teams.
- Meet and exceed service KPIs including AHT and CSAT.
- Share customer insights to help improve service delivery.
Key skills and experience required for the Customer Service Advisor role include:
- Previous experience in customer service or a similar role
- Excellent communication skills with a customer-first attitude
- Strong attention to detail and confident problem-solving skills
- Ability to multitask and stay organised in a fast-paced environment
- Comfortable using CRM systems and standard office software (e.g., MS Office)
If you are interested in the Customer Service Advisor position, please click apply now.
Job Title: Customer Service Advisor
Location: Rosyth
Salary: £25,500- Based on Experience
Start Date: ASAP
Job Type: Permanent
What’s on Offer:
- Competitive salary based on experience
- A range of company benefits
- A positive, inclusive, and team-oriented culture
- Clear pathways for career progression and development
Key Responsibilities:
As a Customer Service Advisor, you will:
- Be the first point of contact for customers across phone, email, live chat, and social media.
- Deliver outstanding customer support and resolve queries efficiently.
- Promote products and services, using up-selling and cross-selling techniques where appropriate.
- Process orders, returns, and refunds in line with company procedures.
- Maintain accurate and detailed records of customer interactions.
- Escalate unresolved issues to the appropriate internal teams.
- Meet and exceed service KPIs including AHT and CSAT.
- Share customer insights to help improve service delivery.
Key skills and experience required for the Customer Service Advisor role include:
- Previous experience in customer service or a similar role
- Excellent communication skills with a customer-first attitude
- Strong attention to detail and confident problem-solving skills
- Ability to multitask and stay organised in a fast-paced environment
- Comfortable using CRM systems and standard office software (e.g., MS Office)
If you are interested in the Customer Service Advisor position, please click apply now.