Customer Service Advisor
| Posting date: | 15 August 2025 |
|---|---|
| Salary: | £12.6 per hour |
| Hours: | Full time |
| Closing date: | 14 September 2025 |
| Location: | Inverness, IV1 1HY |
| Remote working: | On-site only |
| Company: | HIJOBS |
| Job type: | Contract |
| Job reference: | 362539 |
Summary
As a Customer Service Advisor, you will be the first point of contact for customers.
Your main responsibility is to provide 1st line IT support to Capgemini’s clients.
What you’ll do
· Respond to incoming requests via telephone, email, and web chat
· Log all requests in the appropriate call logging software
· Assign calls to relevant support teams
Action Back Office requests as and when required
Advise customers and support teams of known problems/workarounds
Ensure customers are kept updated with the progress of their request
Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
What you’ll bring
· Effective communication skills, both verbally and in writing
· Genuine passion for delivering exceptional customer service
· A keen willingness to learn and adapt
· The ability to work both independently and in a team environment
· Strong analytical skills
· Ability to work under pressure
If you feel that you fit the above criteria, then apply today!