Planner

Crynodeb

Customer Service Planner
West London
Permanent
Office Based
0800-1700
£28-29K per annum

About You

Candidates will have the following:

Previous administration experience.
Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
Competent in communicating with direct operatives, subcontractors and residents.
Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
Planning knowledge of what works can be sequenced or can be undertaken concurrently.
Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
Previous experience dealing with high volumes of calls and customer repair related enquiries.
Good level of written & verbal English.
Good working knowledge of Microsoft Office.
Good organisation & communication skills e.g. ability to communicate with different stakeholders at different levels.
Passionate about service delivery and customer satisfaction.

Note, no hybrid working, must be able to work from main office located at Maida Vale

Benefits