IT Support Officer
| Posting date: | 15 August 2025 |
|---|---|
| Salary: | £27,485.00 to £30,162.00 per year |
| Additional salary information: | £27485.00 - £30162.00 a year |
| Hours: | Full time |
| Closing date: | 29 August 2025 |
| Location: | Blackburn, BB2 3HH |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9435-25-0351 |
Summary
Deliver first and second line technical support to the users of IT equipment and services: Respond to and resolve technical IT incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources. Diagnose faults and provide fixes for hardware and software faults that arise in the use of the Trusts IT systems and assets. Delivery, testing and installation of IT hardware and software. Contribute to and update IT Supports information systems, such as the service desk system, procedures library and asset register. Enable staff moves across the Trusts estate by providing technical assistance to move and re-site IT equipment. Assist with the update of Windows PCs across the trust Support the Senior IT Support Officers and IT Support Manager in the delivery of an IT Support Service. Where appropriate escalate incidents to other IT Support sections or to a Senior IT Support Officer and support those sections in the incident resolution. Ensure users are advised on the safe use of IT equipment, referring to appropriate policies and procedures. Advice may be given generally, not necessarily in a formal environment.