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Customer Service Supervisor

Job details
Posting date: 15 August 2025
Salary: £29,000 to £31,000 per year
Hours: Full time
Closing date: 14 September 2025
Location: GL1
Remote working: On-site only
Company: RE Personnel
Job type: Permanent
Job reference: 0213394-22670

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Summary

Customer Service Supervisor

Cheltenham

£30,000 DOE

Full Time, Permanent - Monday - Friday (occasional Saturday's during peak season)

Are you an experienced customer service professional ready to take the next step in your career? We’re recruiting a Customer Service Supervisor to join a growing business in Cheltenham. You’ll lead a small team, drive service excellence, and play a hands-on role in day-to-day operations.

Key Responsibilities:

  • Lead, support, and motivate a customer service team


  • Act as escalation point for complex queries and complaints


  • Monitor response times and maintain service standards


  • Provide direct support via phone, email, and live chat


  • Liaise with suppliers/internal teams on order and stock issues


  • Train, mentor, and develop team members


  • Oversee payment processes and ensure customer satisfaction


    What We're Looking For:

    • Proven customer service experience (leadership/supervisory experience ideal)


    • Excellent written and verbal communication skills


    • Confident handling escalations and solving problems


    • Highly organised and detail-oriented


    • Experience in retail or e-commerce is a bonus


      Benefits:

      • Generous annual leave


      • Staff discount


      • Company pension


      • Free on-site parking


      • Regular team events and socials


        Ready to lead a team that puts the customer first? Apply today to Elliott @ RE Recruitment to learn more.

        Please note: If you haven’t heard back within 5 working days, your application has been unsuccessful. RE Recruitment acts as an employment agency on behalf of the client.

        COM1

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