Senior Operations Manager
| Posting date: | 15 August 2025 |
|---|---|
| Salary: | £35,000.00 to £40,000.00 per year |
| Additional salary information: | £35000.00 - £40000.00 a year |
| Hours: | Full time |
| Closing date: | 07 September 2025 |
| Location: | Bracknell, RG12 9LH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0811-25-0000 |
Summary
Key responsibilities: 1. Operational Management Oversee daily service delivery across clinical and administrative teams Monitor appointment systems, workflows and access to improve efficiency Maintain and update the practice business continuity plan Support the Practice Manager with patient queries, complaints and communications Ensure premises are safe, clean and compliant with infection control standards Act as the first point of contract for premises-related issues and ensure timely resolution 2. People & Team Management Line manage administrative and secretarial team HR including recruitment and exit procedures Conduct staff inductions, probation reviews, appraisals and return-to-work interviews Oversee holiday and sickness cover and staff rotas and reporting overtime and sickness data Monitor and order locums to cover sickness where appropriate in line with practice policy Promote team morale and facilitate ongoing training and development Ensure mandatory training compliance and support recruitment processes 3. Compliance & Governance Assist with compliance of CQC standards, GDPR, health and safety, safeguarding and infection control processes Maintain and review the practice policy register Complete DSP Toolkit, update data protection documentation (DPIAs, privacy notices etc) Assist with queries around safeguarding and carer submissions 4. Finance, Reporting & Performance Monitoring Oversee practice income through effective management of: Quality and Outcomes Framework (QOF); Locally Commissioned Services (LCS); Enhanced Services (ES); Investment and Impact Fund (IIF) Oversee and assist with searches and reports to support clinical recall, audits and data submissions (CQRS, FP34, PPA etc) Ensure and submit data where appropriate (GPAD, CQRS, LCS etc) Identify and implement new business opportunities and funding streams 5. IT & Digital Systems Manage EMIS, Docman, Ardens and other clinical systems Set up templates and protocols to streamline administrative and clinical processes Act as first-line support for minor IT issues and liaise with external support Promote digital transformation and ensure compliance with data protection 6. Communication & Stakeholder Engagement Serve as a key contact for internal and external stakeholders including patients, staff, PCN and partners Manage communication via social media and the practice website to promote services and public health information with the PCN Manager and relevant others Attend relevant meetings including PCN, COVID vaccination and Practice Away Days where appropriate 7. Acting Practice Manager (when required) Provide leadership and strategic oversight in the Practice Manager's absence Represent the practice at external and partner meetings Liaise with GP partners on urgent and strategic matters