IT Officer – Desktop Support
| Posting date: | 15 August 2025 |
|---|---|
| Salary: | £31,049.00 to £37,796.00 per year |
| Additional salary information: | £31049.00 - £37796.00 a year |
| Hours: | Full time |
| Closing date: | 28 August 2025 |
| Location: | 317 Regent Point, NE3 3HD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9317-25-1131 |
Summary
To provide second and third line desktop support services to users of information technology across the Trust, to maximise the availability and functionality of Information Technology to end users. This may be either over the telephone, by e-mail or at the deskside. Providing high quality end user support services for all IT issues both within NUTH and supported third party organisations. Provide second and third line end user support to Trust and supported third party organisations. Provide desktop and peripheral installation, configuration and upgrade services to Trust and supported third party organisations. An ability to prioritise workloads to maximise the productivity of the desktop support function. An ability to work both under own initiative and also as a team player, with colleagues from both the Trust and from associated organisations. An ability to provide basic end-user familiarisation with PC hardware and software facilities when installing new or upgraded systems for end users. An ability to assess the suitability of PC locations from a Health & Safety perspective in relation to adequate lighting, desk space, seating arrangements. Provide regular feedback to users on status and progress of their calls, including a knowledge of when to refer calls to alternative support staff or other support organisations. Work with local and national service providers, and other third-party organisations to support troubleshooting where applicable. Ensure that the highest quality advice and support is given to managers and clinicians to enable maximum achievement of benefits from IT. Maintain up to date knowledge of technical hardware and software used within the Trust and supported third party organisations. Provide leadership to a local team on site, acting as an escalation point for the Desktop Support Officers.