Helpdesk Analyst and Administrator
| Posting date: | 14 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Salary in the range of £25,928 - £29,815 per annum |
| Hours: | Full time |
| Closing date: | 27 August 2025 |
| Location: | Uxbridge, Greater London, UB8 1NQ |
| Remote working: | On-site only |
| Company: | eTeach UK Limited |
| Job type: | Permanent |
| Job reference: | 1502670 |
Summary
HRUC (Harrow, Richmond and Uxbridge Colleges) is a thriving Further Education College Group in West London with far reaching ambitions for our IT and digital provision. We are seeking a pro-active, customer-focused individual looking to develop a career in IT to join our successful team.
Reporting to the Service Delivery Manager, you will work pro-actively to manage all tickets on the College’s helpdesk system. You will act as first point of contact for customers across the College, resolving as many incidents and requests on the first call as possible, and escalating to the IT Engineers where appropriate. You will also carry out a variety of administrative tasks including processing orders of equipment, checking and processing invoices and liaison with suppliers.
You will be a positive and enthusiastic team player, with excellent customer service and interpersonal skills. You should have a good working knowledge of Microsoft Office packages, particularly Word, Excel and Outlook and good administrative skills including the ability to prioritise a busy workload effectively under pressure.
We offer a generous holiday allowance, free car parking, Local Government Pension Scheme and many opportunities for ongoing personal and professional development within our supportive and friendly team.
Please note, we are unable to offer sponsorship for this role.
Notice for Recruitment Agencies:
HRUC operates with a managed service provider (MSP) for recruitment services. We do not accept unsolicited emails, CVs, or contact from recruitment agencies. Any CVs or information sent to HRUC outside of this process will not be considered or acted upon, regardless of the terms and conditions stated by the agency.
Reporting to the Service Delivery Manager, you will work pro-actively to manage all tickets on the College’s helpdesk system. You will act as first point of contact for customers across the College, resolving as many incidents and requests on the first call as possible, and escalating to the IT Engineers where appropriate. You will also carry out a variety of administrative tasks including processing orders of equipment, checking and processing invoices and liaison with suppliers.
You will be a positive and enthusiastic team player, with excellent customer service and interpersonal skills. You should have a good working knowledge of Microsoft Office packages, particularly Word, Excel and Outlook and good administrative skills including the ability to prioritise a busy workload effectively under pressure.
We offer a generous holiday allowance, free car parking, Local Government Pension Scheme and many opportunities for ongoing personal and professional development within our supportive and friendly team.
Please note, we are unable to offer sponsorship for this role.
Notice for Recruitment Agencies:
HRUC operates with a managed service provider (MSP) for recruitment services. We do not accept unsolicited emails, CVs, or contact from recruitment agencies. Any CVs or information sent to HRUC outside of this process will not be considered or acted upon, regardless of the terms and conditions stated by the agency.