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Fees Collection Officer
| Posting date: | 14 August 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 18 August 2025 |
| Location: | London, Greater London, SW1E 5DH |
| Remote working: | On-site only |
| Company: | eTeach UK Limited |
| Job type: | Contract |
| Job reference: | 1502658 |
Summary
Key Responsibilities
• Identifying Overdue accounts by producing a default list (Aged Debt) via the computer or diary system • Initiating standard reminders in accordance with a strict timetable• Drafting and sending non-standard letters and emails relating to arrears / disputes / queries• Processing debit/credit card payments for accounts severely in arrears• Negotiating with late payers by letter, email and telephone, keeping up to date records for accounts on SIMS database • Dealing with general enquiries by telephone, email, letter about fee related matters. In addition to prospective parents and general customer service questions • Liaising with school Admin staff and Heads (re- potential exclusion of pupils due to arrears) – referral of exclusion accounts to the Fees Collection Manager/Assistant Head of Fees and if a permanent exclusion case the Chief Executive • Liaising with other Departments within Trust Office on any fee related issues• Actively use SharePoint for collaboration tasks• Assisting with the preparation of termly E-billing, out sorting paper bills where required• Provide accurate monthly reports to Heads• Keeping an up to date / ongoing arrears list• Attend termly debtor meetings with the Fees Collection Manager, attend any other meetings when necessary • Adhere to Data Protection requirements• Any other duties requiredPerson Specification• Confident self-starter with the ability to take ownership and successfully complete tasks within sometimes challenging time-frames • Organised and able to effectively prioritise workload• Possess a strong team ethos and be pro active• Excellent interpersonal skills, with the ability to communicate effectively with staff at all levels • Professional telephone manner and ability to ask challenging questions• Experience using Microsoft Excel and Word
• Identifying Overdue accounts by producing a default list (Aged Debt) via the computer or diary system • Initiating standard reminders in accordance with a strict timetable• Drafting and sending non-standard letters and emails relating to arrears / disputes / queries• Processing debit/credit card payments for accounts severely in arrears• Negotiating with late payers by letter, email and telephone, keeping up to date records for accounts on SIMS database • Dealing with general enquiries by telephone, email, letter about fee related matters. In addition to prospective parents and general customer service questions • Liaising with school Admin staff and Heads (re- potential exclusion of pupils due to arrears) – referral of exclusion accounts to the Fees Collection Manager/Assistant Head of Fees and if a permanent exclusion case the Chief Executive • Liaising with other Departments within Trust Office on any fee related issues• Actively use SharePoint for collaboration tasks• Assisting with the preparation of termly E-billing, out sorting paper bills where required• Provide accurate monthly reports to Heads• Keeping an up to date / ongoing arrears list• Attend termly debtor meetings with the Fees Collection Manager, attend any other meetings when necessary • Adhere to Data Protection requirements• Any other duties requiredPerson Specification• Confident self-starter with the ability to take ownership and successfully complete tasks within sometimes challenging time-frames • Organised and able to effectively prioritise workload• Possess a strong team ethos and be pro active• Excellent interpersonal skills, with the ability to communicate effectively with staff at all levels • Professional telephone manner and ability to ask challenging questions• Experience using Microsoft Excel and Word