Service Manager (XN08)
| Posting date: | 14 August 2025 |
|---|---|
| Salary: | £55,690.00 to £62,682.00 per year |
| Additional salary information: | £55690.00 - £62682.00 a year |
| Hours: | Full time |
| Closing date: | 04 September 2025 |
| Location: | Leeds, LS7 4SA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9298-PATH-468 |
Summary
Business Delivery and Operational Service Delivery To lead on the delivery of operational service targets within the Clinical service Unit to ensure that income is maximised and targets achieved. To line manage the Clinical Genetics Business support manager Manager, and have overall accountability for the performance of the patient administration function, ensuring services are managed within agreed budgets. To ensure the development of effective business systems and procedures within the Directorate. To ensure that robust activity and financial management systems are in place to maintain business continuity during planning and commissioning of the service plans. To monitor contract activity and ensure that systems are in place to deliver planned contract activity. To ensure that appropriate risk management strategies are developed and that the risk register is updated regularly to reflect the current issues facing the service. Delegated budget holder To be involved in budget setting for services To create, collate, interpret, analyse, data to turn into useful information to enable Clinical Service Unit to monitor and control performance and quality along with changes in financial activity modelling. This includes the use of formulae. Participate and deliver quality assurance checks and visits within the clinical environment e.g. wards, outpatients etc. with matrons to review the environment, equipment and ensure it meets the necessary standards. Participate in quality assurance of facilities for example, when commissioning/relocating services, to ensure that facilities comply with national guidelines and legislation. Service Development To take lead responsibility for developing a robust project management framework to support the delivery of service changes, including the preparation of a detailed project plans, key outcomes, deliverables and timescales. To ensure that projects are delivered within the available resources and to the agreed timescales, providing regular highlight reports to the Clinical Service Unit, General Manager. To play a leading role in project groups ensuring that the work of various sub groups are on track, that the project as a whole is coordinated and that significant issues/problems are raised in a timely manner, enabling early remedial action if required through the development of options and recommendations to mitigate risk. To propose changes to processes, procedures and patient pathways. To lead on developing new processes and procedures, supporting development of clinical protocols and models of delivery at regional level. To identify areas of improvement within the service and lead on the development of required changes to impact on access, quality, performance and finance. Sometimes these service developments will have a national profile. To be involved in the development and creation of policies, some of which may impact on other Regional organisations and units, District General Hospitals etc. To implement and performance manage adherence to Trust and departmental service policies. To ensure active engagement and ownership of key stakeholders in the project liaising with key professions including clinicians, managers, nursing, service users and planners. To act as a change agent, consulting with all involved parties, gaining agreement and approval for new ways of working. Ensure new patterns of work are monitored and evaluated. To establish and maintain an effective communications strategy, to ensure that all stakeholders are fully informed. To take the lead on the development of revised finance and activity plans, working closely with clinical and finance colleagues to identify the costs of the agreed packages of care , and a revised pricing structure. To represent the Trust in discussion with commissioners about any revisions to activity levels, prices, and service specifications To work with the Lead Clinician, and Counsellor Manager to develop business cases for equipment or staffing. To develop and deliver on a marketing strategy for the service units To ensure training and induction packages are in place for all staff groups. General Management To deputise where appropriate for the CSU General Manager To attend and contribute as a key member at the Clinical Service Unit Team meetings Investigate complex complaints in line with the Trusts Complaints Procedure and ensure that all complaints are used positively to improve service deficiencies Research/Audit Activity To contribute to staff surveys, Clinical Service Unit patient experience surveys etc to identify areas of improvement. To regularly conduct audits such as secretarial audits, outpatient follow ups, re-admissions, monthly key performance indicators, length of stay, theatre utilisation, delayed discharges. Support the setup of clinical trials, work with clinical and research teams to monitor the recruitment of patients and ensure the business process that co-ordinates the R&D programmes are effective. Health and Safety/Risk Management All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system. Infection Control The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. Equality and Diversity The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. Patient and Public Involvement The Trust has a statutory duty to involve patients and public in evaluating and planning services. All staff has a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback. Training and Personal Development - Continuous Professional Development The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. Respect for Patient Confidentiality The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.