Governance and Support Assistant
| Posting date: | 14 August 2025 |
|---|---|
| Salary: | £25,989 to £28,142 per year |
| Hours: | Full time |
| Closing date: | 22 August 2025 |
| Location: | Ellesmere Port, Cheshire |
| Remote working: | On-site only |
| Company: | Cheshire West and Chester |
| Job type: | Contract |
| Job reference: | 4118 |
Summary
This role is to provide cover as a Governance & Support Assistant responsible for supporting the councils ERP system, Unit4, with a particular focus on User Support, Query resolution and administrative tasks in Unit4. The ideal candidate will have a background ideally in Unit4, but other similar roles and experience would be desirable. If you have experience of supporting HR/Finance system and working with end users to resolve issues, this is the job for you.
Responsibilities will include, but are not limited to:
• Provide advice and support on Unit4 Queries Helpdesk.
• Dealing with Queries on a ticketing system and over the phone.
• Administrative tasks within the system focused on position maintenance but not limited to.
• Working in a fast based environment, to ensure KPI and SLA achievement.
This role would suit someone with IT experience in ERP applications and knowledge of Microsoft Office. The role requires excellent communication skills and an ability to interpret data and resolve any issues that arise from that. A pro-active and positive attitude with the ability to manage priorities effectively within a fast-paced environment is key. An understanding of finance and payroll processes is desirable to support the Unit4 users and interacting with our customers in a professional way.
This is an agile post which means working in one of our modern ‘Hub’ style offices in locations across the borough as well as the opportunity to work from home where suitable. The benefits of working for the Council go well beyond making a difference to people’s lives, as well as working within a supportive environment with people who share your values you will have access to a range of benefits.
For an informal discussion about the role contact Senead Ellis on Senead.ellis@cheshirewestandchester.gov.uk
Responsibilities will include, but are not limited to:
• Provide advice and support on Unit4 Queries Helpdesk.
• Dealing with Queries on a ticketing system and over the phone.
• Administrative tasks within the system focused on position maintenance but not limited to.
• Working in a fast based environment, to ensure KPI and SLA achievement.
This role would suit someone with IT experience in ERP applications and knowledge of Microsoft Office. The role requires excellent communication skills and an ability to interpret data and resolve any issues that arise from that. A pro-active and positive attitude with the ability to manage priorities effectively within a fast-paced environment is key. An understanding of finance and payroll processes is desirable to support the Unit4 users and interacting with our customers in a professional way.
This is an agile post which means working in one of our modern ‘Hub’ style offices in locations across the borough as well as the opportunity to work from home where suitable. The benefits of working for the Council go well beyond making a difference to people’s lives, as well as working within a supportive environment with people who share your values you will have access to a range of benefits.
For an informal discussion about the role contact Senead Ellis on Senead.ellis@cheshirewestandchester.gov.uk
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