Soft Services Manager
| Posting date: | 14 August 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 13 September 2025 |
| Location: | ME1 2XX |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 80409 |
Summary
Position: Soft Services Manager
Location: BAE Systems - Rochester
Role: Full Time, 8:00am - 5:00pm, Monday to Friday
Are you looking for your next opportunity?
We are looking for an experienced Soft Services Manager to support the Operations Team in the management of site-based cleaning operatives. Duties include staff inductions and training, liaising with recruitment agencies and completion of on-boarding paperwork.
Role responsibilities:
-Manage the delivery of inductions and completion of Task Risk Assessment paperwork for cleaning operatives
-Management of operational performance in line with all client KPI requirements and reporting timeliness
-Monitor the use of chemicals and materials utilised in Touch Point Cleaning (TPC) roles
-Deal with any issues efficiently and in a professional manner, and referring to your line manager where appropriate
-Team training and performance reviews of immediate teams against agreed objectives and document according to company policy
-Weekly / monthly auditing of sites in line with Co-op I Auditor and Mitie systems
-Manage the operational teams across all soft service delivery lines eg; Security, Cleaning, Waste management, Front of house
What does our ideal candidate look like?
-Previous experience in a supervisory role is essential
-Good communication skills and an ability to adapt their approach to differing audiences
-Proficient IT skills including MS Word and MS Excel
-Be organised with the ability to multi-task, prioritise and manage competing demands
If this sounds of interest please hit apply!
Location: BAE Systems - Rochester
Role: Full Time, 8:00am - 5:00pm, Monday to Friday
Are you looking for your next opportunity?
We are looking for an experienced Soft Services Manager to support the Operations Team in the management of site-based cleaning operatives. Duties include staff inductions and training, liaising with recruitment agencies and completion of on-boarding paperwork.
Role responsibilities:
-Manage the delivery of inductions and completion of Task Risk Assessment paperwork for cleaning operatives
-Management of operational performance in line with all client KPI requirements and reporting timeliness
-Monitor the use of chemicals and materials utilised in Touch Point Cleaning (TPC) roles
-Deal with any issues efficiently and in a professional manner, and referring to your line manager where appropriate
-Team training and performance reviews of immediate teams against agreed objectives and document according to company policy
-Weekly / monthly auditing of sites in line with Co-op I Auditor and Mitie systems
-Manage the operational teams across all soft service delivery lines eg; Security, Cleaning, Waste management, Front of house
What does our ideal candidate look like?
-Previous experience in a supervisory role is essential
-Good communication skills and an ability to adapt their approach to differing audiences
-Proficient IT skills including MS Word and MS Excel
-Be organised with the ability to multi-task, prioritise and manage competing demands
If this sounds of interest please hit apply!