Solutions Delivery Manager
| Dyddiad hysbysebu: | 14 Awst 2025 |
|---|---|
| Cyflog: | £46,960 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Medi 2025 |
| Lleoliad: | B29 6NA |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Sense |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 286765JCP |
Crynodeb
Are you passionate about delivering meaningful change through data and technology? Do you thrive in a fast-paced, people-first environment where your work makes a real difference? Sense is looking for a Solutions Delivery Manager to join our forward-thinking Data, Insight and Technology team during an exciting time of digital transformation. This is a full time position working on a hybrid basis between home and our offices in Selly Oak.
About the Role
As our new Solutions Delivery Manager, you will be at the heart of our transformation programme - planning, coordinating, and overseeing the successful delivery of technical changes across our organisation. Working with cross-functional teams, external suppliers, and stakeholders, you’ll ensure technology releases are smooth, timely, and add value to Sense’s mission.
This is a hands-on, strategic role ideal for someone with a strong background in release management, supplier coordination, and stakeholder engagement. You’ll be helping to implement new systems and technologies, including a major investment in a Microsoft Dynamics-based CRM, while ensuring a seamless transition to business-as-usual operations.
Key Responsibilities
Manage the full release lifecycle across multiple cloud and on-premise environments.
Lead go-live planning and deployment activities, ensuring readiness and stakeholder alignment.
Develop robust processes and documentation (runbooks, checklists, release repositories).
Coordinate third-party suppliers, ensuring quality delivery and compliance with governance.
Manage environment control across DEV, Pre-prod, and Live environments.
Drive continuous improvements in the release process and contribute to a culture of learning.
Ensure all releases meet user accessibility needs and align with ITIL best practices.
About You
A strong, pragmatic delivery expert with experience across Agile and Waterfall methodologies.
Excellent communication and collaboration skills – able to work with stakeholders of all levels and technical backgrounds.
Knowledge of cloud platforms, SaaS products, and Microsoft ecosystems.
Experienced in supplier procurement and delivery management.
Proactive, analytical mindset – ready to tackle challenges and propose practical solutions.
Committed to inclusivity and improving user experience for everyone.
Desirable Experience
Familiarity with the charity or social care sector.
Working knowledge of SFIA 8 competencies:
RELM (Release and Deployment)
BPTS (Acceptance Testing)
SORC (Sourcing) – Level 4
About Sense
We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
If you require any further assistance, please contact the Recruitment Team on 0121 415 6735 or recruitment@sense.org.uk
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: https://www.sense.org.uk/jobs/equality-diversity-and-inclusion-in-recruitment/
About the Role
As our new Solutions Delivery Manager, you will be at the heart of our transformation programme - planning, coordinating, and overseeing the successful delivery of technical changes across our organisation. Working with cross-functional teams, external suppliers, and stakeholders, you’ll ensure technology releases are smooth, timely, and add value to Sense’s mission.
This is a hands-on, strategic role ideal for someone with a strong background in release management, supplier coordination, and stakeholder engagement. You’ll be helping to implement new systems and technologies, including a major investment in a Microsoft Dynamics-based CRM, while ensuring a seamless transition to business-as-usual operations.
Key Responsibilities
Manage the full release lifecycle across multiple cloud and on-premise environments.
Lead go-live planning and deployment activities, ensuring readiness and stakeholder alignment.
Develop robust processes and documentation (runbooks, checklists, release repositories).
Coordinate third-party suppliers, ensuring quality delivery and compliance with governance.
Manage environment control across DEV, Pre-prod, and Live environments.
Drive continuous improvements in the release process and contribute to a culture of learning.
Ensure all releases meet user accessibility needs and align with ITIL best practices.
About You
A strong, pragmatic delivery expert with experience across Agile and Waterfall methodologies.
Excellent communication and collaboration skills – able to work with stakeholders of all levels and technical backgrounds.
Knowledge of cloud platforms, SaaS products, and Microsoft ecosystems.
Experienced in supplier procurement and delivery management.
Proactive, analytical mindset – ready to tackle challenges and propose practical solutions.
Committed to inclusivity and improving user experience for everyone.
Desirable Experience
Familiarity with the charity or social care sector.
Working knowledge of SFIA 8 competencies:
RELM (Release and Deployment)
BPTS (Acceptance Testing)
SORC (Sourcing) – Level 4
About Sense
We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
If you require any further assistance, please contact the Recruitment Team on 0121 415 6735 or recruitment@sense.org.uk
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: https://www.sense.org.uk/jobs/equality-diversity-and-inclusion-in-recruitment/
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