Lead Service Transition Manager
| Posting date: | 14 August 2025 |
|---|---|
| Salary: | £60,300 to £70,730 per year |
| Additional salary information: | National: £60,300 - 66,330 London: £64,300 - £70,730. New entrants to the Civil Service will start their role on the salary band minimum: £60,300 for National Roles. £64,300 for London Roles. You may also be eligible for an additional pensionable Recrui |
| Hours: | Full time |
| Closing date: | 28 August 2025 |
| Location: | Manchester |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 422034/3 |
Summary
As a Lead Service Transition Manager, you will be part of a team accountable for ensuring designs for new or changed IT services are supported to operate and manage the service. You will deliver required levels of availability, reliability and performance, ensuring comprehensive and forward-looking services are robust and affordable whilst adhering to relevant industry, government and Home Office standards.
You will apply control and rigour to the implementation of IT services. You will play a key role liaising with senior management and other teams with a view of the bridge between projects/programmes and the operation/support of the ongoing services.
Through stakeholder management, you will leverage people, processes, suppliers and tooling in-line with organisational strategy whilst understanding the user experience and end-to-end impact.
You will be expected to mentor more junior members of the Service Management community, taking online management responsibilities, if required. As well as participating and supporting collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.
What you will do
Your main day to day responsibilities will be:
- Enabling the process to transition projects to live service in a safe and structured manner, engaging with project and operational teams to ensure a standard set of transition gateways are met.
- Ensuring and assuring that the required people, processes, suppliers and tools are in place to accept new services.
- Driving work forward to meet delivery deadlines, without compromising quality of delivered service.
- Making recommendations on rollout approaches, acceptance planning, handover requirements, quality assurance activities and early-life support.
- Working collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacles.
- Driving the transition process, including prioritisation, risk management and dependency activities, communicating effectively with a range of stakeholders to convey the acceptance criteria and the issues to be addressed, regularly reporting senior stakeholders, to ensure effective transition.
- Onboarding the new service on to the Home Office ServiceNow ITSM tooling working effectively with project teams, the Service Architect, support teams, technical teams and commercial teams to ensure that all parties have a thorough understanding of the service that they are providing or consuming.
- Proactively improving stakeholder understanding of the transition and acceptance process, identifying areas of improvement.
This role is not suitable for part-time working due to the nature of the role. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office.
UK residency and security requirements - You need to have lived in the UK for the past 5 years
Proud member of the Disability Confident employer scheme