Service Support Officer
| Posting date: | 14 August 2025 |
|---|---|
| Salary: | £25,583 to £25,989 per year, pro rata |
| Hours: | Full time |
| Closing date: | 07 September 2025 |
| Location: | Lampeter, Ceredigion |
| Remote working: | On-site only |
| Company: | Cyngor Sir Ceredigion County Council |
| Job type: | Permanent |
| Job reference: | REQ106201 |
Summary
An exciting opportunity has arisen for a Service Support Officer to be recruited into the Corporate Service Support structure on a full time, permanent basis to support the Porth Gofal service area.
About the Role:
The Service Support Officer will be a member of the Integrated Community Equipment Stores team which arranges the delivery and installation of specialist health equipment and supports those most in need of care and assistance.
You will be expected to undertake various administration duties, including dealing with telephone calls, inputting and extracting information from IT systems, handling incoming and outgoing correspondence, minute taking, as well as many other activities associated with a busy office environment.
There will be numerous other duties which will form part of the wider role, such as arranging servicing schedules, contacting suppliers to order replacement stock and liaising with staff from the health and social care sector.
There may be occasions where the role will support other services within the Through Age Wellbeing model, therefore the successful candidate will need to be flexible to meet service needs.
About the Candidate:
We are seeking an individual who possesses a minimum level of 5 GCSE’s or equivalent, including English & Maths at grade C or above.
The following qualities are required for the post including:
• ability to work within multi-disciplinary teams
• ability to work under pressure to meet deadlines
• ability to analyse the impact of problems and prioritise
• good numeric and analytical skills
• understanding of data security and how that relates to data disclosures
• must be able to handle sensitive information with professionalism and maturity
• to work with staff at all levels throughout the authority
• good customer care skills; diplomacy, tact and ability to resolve conflict
It should be noted that the responsibilities of the post holder require the successful candidate to be based at the Ceredigion Independent Living Centre, Felinfach for the full working week.
Please see our careers website for the Job Description and Person Specification.
For further information please contact: Anwen Thomas, Anwen.Thomas3@ceredigion.gov.uk
Note: We reserve the right to extend the application closing date.
About the Role:
The Service Support Officer will be a member of the Integrated Community Equipment Stores team which arranges the delivery and installation of specialist health equipment and supports those most in need of care and assistance.
You will be expected to undertake various administration duties, including dealing with telephone calls, inputting and extracting information from IT systems, handling incoming and outgoing correspondence, minute taking, as well as many other activities associated with a busy office environment.
There will be numerous other duties which will form part of the wider role, such as arranging servicing schedules, contacting suppliers to order replacement stock and liaising with staff from the health and social care sector.
There may be occasions where the role will support other services within the Through Age Wellbeing model, therefore the successful candidate will need to be flexible to meet service needs.
About the Candidate:
We are seeking an individual who possesses a minimum level of 5 GCSE’s or equivalent, including English & Maths at grade C or above.
The following qualities are required for the post including:
• ability to work within multi-disciplinary teams
• ability to work under pressure to meet deadlines
• ability to analyse the impact of problems and prioritise
• good numeric and analytical skills
• understanding of data security and how that relates to data disclosures
• must be able to handle sensitive information with professionalism and maturity
• to work with staff at all levels throughout the authority
• good customer care skills; diplomacy, tact and ability to resolve conflict
It should be noted that the responsibilities of the post holder require the successful candidate to be based at the Ceredigion Independent Living Centre, Felinfach for the full working week.
Please see our careers website for the Job Description and Person Specification.
For further information please contact: Anwen Thomas, Anwen.Thomas3@ceredigion.gov.uk
Note: We reserve the right to extend the application closing date.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.