Receptionist & Administration Assistant
| Posting date: | 14 August 2025 |
|---|---|
| Salary: | £23,615.00 per year |
| Additional salary information: | £23615.00 a year |
| Hours: | Full time |
| Closing date: | 28 August 2025 |
| Location: | Weston-super-Mare, BS23 4TQ |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9339-25-0620 |
Summary
Provide a friendly and professional welcome to visitors, patients, staff and service users. Answer the telephone, deal with queries relevant to the service and/or take accurate messages, record details and pass on to the appropriate team/individual. Assist colleagues in providing and maintaining efficient day to day operation of the medical records to facilitate optimum accessibility to patient records pertaining to the service. Deal with various enquiries via phone, face to face, email or mail from GPs, consultants, specialist nurses, relatives, patients, other medical staff and external organisations in a compassionate and professional manner. Liaise with other departments i.e. patient access team, medical records, secretaries etc. developing positive and co-operative working relationships. Be able to respond to emotional members of the public/relatives in a calm and professional manner, understanding limitations of role and how to access support. Responsible for scanning documents from the Weston site to Southmead site for urology admissions. Act as a supportive and adaptable team member, Demonstrate a professional approach in handling sensitive and confidential information in line with the Data Protection Act. Take responsibility for own role, identifying any knowledge/skills gaps where additional support/training is needed. Responsible for maintaining IT literacy and updating skills in line with the introduction of new systems within the Trust Actively participate in the Trusts annual appraisal process providing evidence to meet the Knowledge Skills Framework requirements of the post. Please see job description for further duties and responsibilities