It Analyst/ Support Engineer
| Posting date: | 13 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25000-50000 per annum |
| Hours: | Full time |
| Closing date: | 10 September 2025 |
| Location: | Alness, IV17 0PH |
| Company: | J Murphy & Sons |
| Job type: | Permanent |
| Job reference: | 23074-43587747 |
Summary
Murphy is a leading international, specialist engineering and construction company founded in 1951 with a purpose to improve life by delivering world-class infrastructure. Operating in the United Kingdom, Ireland, Canada and America, Murphy provides better engineered solutions to infrastructure sectors including transportation; natural resources; energy and water. Headquartered in London, Murphy has a number of related businesses – Ground Engineering; Utility Connections; Murphy Plant; Murphy Process Engineering; Pipeline Testing Services; Specialist Welding Services; and Electrical Services. Murphy is a specialist in delivering pipelines, design, structural steel, tunnelling, fabrication, bridges and piling, and has a substantial holding of plant, equipment and facilities. Murphy employs around 4,000 engineers, professional managers and skilled operatives around the world. Together, they work as ‘One Murphy’
- directly delivering the people, plant and expertise needed to make projects a success. Visit www.murphygroup.com or follow us on LinkedIn, Facebook, Instagram and X: #MoretoMurphy
A day in the life of a Murphy IT Analyst/ Support Engineer
- Collaborative working both within the IT department and wider business for items including supporting new service go lives and project delivery.
- Ensure IT Operations tickets are created for every task undertaken, are appropriately updated, escalated where necessary, completed & closed in line with SLA & Service Desk processes.
- Visit Site when required to setup IT equipment & ensure that all IT sites setups are consistent & to the required standard and delivered according to the set KPI.
- Certify that all office IT equipment is delivered and collected from user to support agile working.
- Ensure All Site IT systems & equipment i.e. switches, wireless access point are setup to the required standard, updated where applicable, fully documented & where applicable, asset tagged & tracked in the IT Asset Database.
- Supporting core systems within the desktop and mobile environmentalon with users and the business in the deployment of company mobiles and mobile devices.Along with the deployment and ongoing support of Teams rooms VC suites across the business.
- Assist IT Management in ensuring that IT department procedures & policies are followed.
- Attend and engage in regular IT departmental & technical meetings to check on departmental achievements & issues, projects progress etc.
- Keep all applicable IT Server rooms, workshop areas and project site deliveries tidy & free from safety hazards & that any requirements or issues are Informed to IT management.
- Seeks to understand business needs and demonstrate creative ways to improve IT processes.
- Undertake any reasonable duties expected of you.
Still interested, does this sound like you?
- Previous exposure in a Technical Operations role or equivalent
- Previous experience as a hands on Support Engineer, desk side
- Practical experience of Site IT delivery and support
- Excellent customer engagement, organisational skill and good patient communicator
- Must be able to drive
- directly delivering the people, plant and expertise needed to make projects a success. Visit www.murphygroup.com or follow us on LinkedIn, Facebook, Instagram and X: #MoretoMurphy
A day in the life of a Murphy IT Analyst/ Support Engineer
- Collaborative working both within the IT department and wider business for items including supporting new service go lives and project delivery.
- Ensure IT Operations tickets are created for every task undertaken, are appropriately updated, escalated where necessary, completed & closed in line with SLA & Service Desk processes.
- Visit Site when required to setup IT equipment & ensure that all IT sites setups are consistent & to the required standard and delivered according to the set KPI.
- Certify that all office IT equipment is delivered and collected from user to support agile working.
- Ensure All Site IT systems & equipment i.e. switches, wireless access point are setup to the required standard, updated where applicable, fully documented & where applicable, asset tagged & tracked in the IT Asset Database.
- Supporting core systems within the desktop and mobile environmentalon with users and the business in the deployment of company mobiles and mobile devices.Along with the deployment and ongoing support of Teams rooms VC suites across the business.
- Assist IT Management in ensuring that IT department procedures & policies are followed.
- Attend and engage in regular IT departmental & technical meetings to check on departmental achievements & issues, projects progress etc.
- Keep all applicable IT Server rooms, workshop areas and project site deliveries tidy & free from safety hazards & that any requirements or issues are Informed to IT management.
- Seeks to understand business needs and demonstrate creative ways to improve IT processes.
- Undertake any reasonable duties expected of you.
Still interested, does this sound like you?
- Previous exposure in a Technical Operations role or equivalent
- Previous experience as a hands on Support Engineer, desk side
- Practical experience of Site IT delivery and support
- Excellent customer engagement, organisational skill and good patient communicator
- Must be able to drive