Supporter Development Manager
| Posting date: | 13 August 2025 |
|---|---|
| Salary: | £28,651.00 per year |
| Additional salary information: | £28651.00 a year |
| Hours: | Full time |
| Closing date: | 24 August 2025 |
| Location: | Taunton, TA1 5HA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0386-25-0026 |
Summary
Supporter Engagement Strategies Support the team to develop and deliver innovative and impact led supporter engagement strategies across multiple channels, including digital and print. The purpose of the strategy is to increase retention, tackle attrition, uplift donations and explore cross selling opportunities. Develop and manage supporter journeys across all income streams. Build relationships with families/stakeholders that have a personal connection to the hospice. Retention Strategies Develop retention strategies for our committed giving products (lottery, regular giving) cash, legacy pledgers and in memory donors. Work with the Committed Giving Manager, who leads on the acquisition elements on these campaigns. Develop and deliver an insight strategy where teams from across the fundraising directorate can benefit and can use insights gained from Beacon CRM to inform decisions including segmentation. Projects Develop a reward and recognition programme where supporters are thanked appropriately and in a timely way, depending on size of gift and length of support. Support with the creation of any assets to deliver this function. Working closely with the Philanthropy Manager, you will lead on the growth of a mid-level programme, upgrading existing donors, and identifying suitable engagement strategies to develop this segment of supporters Project manage the delivery of our Light up a Life appeal from planning, to overseeing design , writing and production of the online and offline Direct Mail. Overseeing the delivery of the Light up a Life events, and ensure there is a thorough thanking process in place. Line Management Line management responsibility for the Supporter Care team and Fundraising Data Lead. Monitor and maintain high quality standards by regularly auditing the supporter experience against agreed KPIs and targets. Maintain oversight of supporter acknowledgement: Regularly updating thank you letter templates, drafting new template letters/paragraphs when required Gift Aid: Responsible for ensuring the accuracy and compliance of Gift Aid claims, maximising Gift Aid uptake and income Data management: Support the Fundraising Data Lead with the management of the database, ensuring that the data we retain is clean and in line with our retention policy. Support with the segmentation of data. Ensure we have a thorough insight strategy in place so all the decisions we make across our fundraising directorate are based on data. General Ensure compliance with all relevant fundraising policies, Take ownership of any policies relating to delivery of supporter experience and update as necessary Deputise for the Head of Fundraising Engagement as may be required.