Receptionist

Posting date:	13 August 2025
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	29 August 2025
Location:	Stockton, TS18 1TW
Company:	NHS Jobs
Job type:	Permanent
Job reference:	B0524-25-0034

Summary

JOB TITLE: Receptionist/Administration Clerk REPORTS TO: Practice Manager/Business Manager RESPONSIBLE TO: Business Manager Job Summary: Undertake all aspects of reception and administrative duties across ALL McKenzie Group Practices, including potential lone working. To undertake these duties without direct supervision, working within broad procedural guidelines. To ensure that total confidentiality is maintained in that no information about patients, either medical or personal, is disclosed to persons other than those employed by, or attached to, the Practice for which such information is relevant. Good communications are extremely important within the practice, with both patients and with outside agencies and you will be expected to help ensure that everyone who you come into contact with, holds the practice in high regard. Absolute discretion is required in protecting patients confidentiality. Job Responsibilities:- To provide a professional, courteous and efficient first point of contact for McKenzie Group Practice/Gladstone House Surgery for patients seeking health information or healthcare assistance. Answer general enquiries from patients/agencies/healthcare workers in a professional and efficient manner via all routes e.g. face to face/telephone/online Book a wide range of appointments for patients accessing services Deal with requests for prescriptions in conjunction with the Meds team ensuring requests for prescriptions are dealt with within two working days or ordering. Grant access to online services in line with practice policy Booking of home visits as per practice policy Refer electronically to SPA via SystmOne Carry out the process of new patient registrations and be familiar with relevant documentation required and carry out initial registration onto the SystmOne Use TPP SystmOne clinical system and decision support software as required for all patient contacts registered/non-registered Use clinical coding for recording on patients electronic record as required Summarise medical records Sending of Notification of Infection Diseases forms to HPA Agency via email Inform patients of test results and any actions required, chase up if necessary Deal with blue light ambulance requests Booking an interpreter when required Calling and recalling patients as part of the practice recall system Recognise through appropriate training and use of decision tools as required urgent and emergency patient conditions and direct patients to the appropriate clinician or emergency services Maintain an efficient filing system of patients medical records where required Maintain efficient filing systems of office and Medical Centre documentation Contribute to the smooth and efficient delivery of healthcare services by providing signposting, using information systems appropriate to patient need Inputting and retrieval of data using computer systems, ensuring all information is recorded accurately Process all removals from the practice list, print off computer records and merge with original records folder and return to PCSE for patients leaving the practice list. Scanning documents into clinical and office computer systems Documenting requests for medical reports/patient information Deal with amendments to patients details, including change of name, address and telephone number. Ensure computers/rooms/reception area ready for use at the beginning of each day and all systems securely closed down at the end of a working day Ensure ample supply of sample forms and bottles, ICE paper etc. are kept in reception Update collection folder, remove any old forms/letters and file in patients notes Advise patients of relevant charges for private services in accordance with the Non NHS fees policy, accept payments for these and issue receipts for the same Deals with and action any change of addresses Take part in Medical centre meetings/training/1:1s and development of the service Undertake further training and development as identified at an individuals personal development review Undertake an annual performance appraisal and work to personal performance objectives Maintain strong links through multi-agency working Ensuring patient information is reported back to patients own practice in agreed time lines where relevant Attend all statutory and mandatory training Take on any other duties consistent with the development of the role as required Opening of internal post and sorting as per practice protocol Opening and closing up of the surgery each working day ensuring consulting rooms and tidy and secure Making Tea/Coffee for staff This is not intended to be an exhaustive list of duties and responsibilities of the post and the post holder may be requested to carry out any other duties appropriate to the post. The post may change over time to meet business requirements and the job description may be changed after consultation with the post holder at any time Working Environment Carry out routine checks to ensure your workstation is clean and tidy at the start and end of your shift. Ensure all equipment in your workstation is operational and up to date and report any issues to your line manager. Ensure that confidential patient information is stored and handled according to protocol and report any concerns to your line manager. Health & Safety Assist in promoting and maintaining your own and others health, safety and security as defined in the Practice Health and Safety policy. Ensure that any hazards in your working area are reported immediately to your line manager. Confidentiality Ensure patient and Practice information is kept confidential and secure at all times, in accordance with the Information Security and Confidentiality protocols Performance/Professional Development To participate in training sessions to ensure administrative, clinical and computer skills are kept up to date with current technology and practice. To participate in regular appraisal meetings. To participate in regular team meetings. Equality & Diversity To support the equality, diversity and rights of patients, carers and colleagues according to Practice protocol. Working with Patients To work in partnership with our patients to help them achieve better health outcomes. To offer a polite, friendly and efficient level of customer service to all our patients. Dignity and Respect To treat patients, colleagues and visitors with dignity and respect at all times. Feedback To listen to feedback from patients and colleagues whether this be a complaint, comment or compliment and if it cannot be dealt with immediately, ensure it is reported immediately to a member of the Practice Management Team. CQC To work within the guidelines set byCQC to ensure that the Practice is safe,efficient andprovides the best possible care for patients. To offer suggestions to the management team on how we can improve, progress anddevelop allprocesses relating to CQC. Any Other Duties Any other duties as may be determined by the Business Manager and Partners.