Regional Support Manager (South Wales)
| Posting date: | 10 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £32,460 plus £2,500 car allowance |
| Hours: | Full time |
| Closing date: | 12 September 2025 |
| Location: | South Wales |
| Company: | RABI |
| Job type: | Permanent |
| Job reference: | 45 |
Summary
Job Advert
RABI is the farmers charity.
RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all
year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to
the unique challenges of farming life.
At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and
better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where
farming people can thrive.
Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst
the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around
support services continue to evolve, reaching more people year on year.
RABI is on a journey to help shape a future farmers deserve.
Key Purpose:
To work as part of a team that provide high quality casework and grant applications to farming people that come to RABI for
support.
Key Responsibilities:
* Provide high quality information, advice and guidance in an empathetic and professional manner.
* Conduct a holistic needs assessment for each service user according to their individual circumstances.
* Manage a caseload of beneficiaries working with each service user to establish the most appropriate sources of support and
agree an action/support plan with them.
* Collation of evidence for grants applications, checking that essential criteria have been met and progressing applications to
the next stage of RABI’s internal grants process.
* Provide a face-to-face service when there is an over-riding need to do so by visiting service users.
* Collaborate with other agencies/service providers who can offer additional support options.
* Liaise with partners, ensuring that agreed actions are followed up.
* Log and communicate details of cases in a timely and accurate manner to ensure that records are up to date and the wider team
has the information they need to provide support.
* Explore, assess and escalate any safeguarding concerns according to the RABI safeguarding policy.
* Contribute constructively to the development of the Service Delivery team and function, for the benefit of service users.
* Work constructively and collaboratively to solve problems with the support of colleagues.
* Be an ambassador for Service Delivery internally within RABI and with external organisations.
* Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive
environment.
Person Specification:
Essential
* Fluent Welsh language speaker.
* Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way.
* Knowledge and insight into state benefits and complementary support services (whether national/local/statutory agencies.)
* Strong ability to manage a diverse caseload effectively, prioritising competing demands to include keeping excellent case
records.
* Excellent communication skills, being able to establish rapport and build trust quickly.
* The ability to build a practical plan alongside a service user and adapt approach to different circumstances and personalities.
* Excellent problem-solving and critical thinking abilities, particularly in complex situations
* Knowledge of data protection principles and how to apply them.
* Knowledge or experience of safeguarding best practice.
* Excellent IT software skills and aptitude to adapt to new systems and processes.
* Flexible, resilient and solution focussed working with sensitivity and integrity.
* Collaborative, constructive, and solution focussed.
* Ability to work flexibly, depending on the needs of the team and of service users.
Desirable
* Farming background or knowledge of the farming community environment.
* Experience providing support remotely.
* Relevant qualifications in health and social care.
Other
Use of own car, ability to travel to support service users / attend meetings.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments
at RABI.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve
the right to close this advertisement early if we receive a suitable application prior to the deadline.
Benefits
* Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life
where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
* Life assurance from day one.
* Access to our Employee Assistance Programme.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity
and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual
orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be
justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills,
experience, qualifications and abilities.
RABI is the farmers charity.
RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all
year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to
the unique challenges of farming life.
At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and
better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where
farming people can thrive.
Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst
the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around
support services continue to evolve, reaching more people year on year.
RABI is on a journey to help shape a future farmers deserve.
Key Purpose:
To work as part of a team that provide high quality casework and grant applications to farming people that come to RABI for
support.
Key Responsibilities:
* Provide high quality information, advice and guidance in an empathetic and professional manner.
* Conduct a holistic needs assessment for each service user according to their individual circumstances.
* Manage a caseload of beneficiaries working with each service user to establish the most appropriate sources of support and
agree an action/support plan with them.
* Collation of evidence for grants applications, checking that essential criteria have been met and progressing applications to
the next stage of RABI’s internal grants process.
* Provide a face-to-face service when there is an over-riding need to do so by visiting service users.
* Collaborate with other agencies/service providers who can offer additional support options.
* Liaise with partners, ensuring that agreed actions are followed up.
* Log and communicate details of cases in a timely and accurate manner to ensure that records are up to date and the wider team
has the information they need to provide support.
* Explore, assess and escalate any safeguarding concerns according to the RABI safeguarding policy.
* Contribute constructively to the development of the Service Delivery team and function, for the benefit of service users.
* Work constructively and collaboratively to solve problems with the support of colleagues.
* Be an ambassador for Service Delivery internally within RABI and with external organisations.
* Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive
environment.
Person Specification:
Essential
* Fluent Welsh language speaker.
* Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way.
* Knowledge and insight into state benefits and complementary support services (whether national/local/statutory agencies.)
* Strong ability to manage a diverse caseload effectively, prioritising competing demands to include keeping excellent case
records.
* Excellent communication skills, being able to establish rapport and build trust quickly.
* The ability to build a practical plan alongside a service user and adapt approach to different circumstances and personalities.
* Excellent problem-solving and critical thinking abilities, particularly in complex situations
* Knowledge of data protection principles and how to apply them.
* Knowledge or experience of safeguarding best practice.
* Excellent IT software skills and aptitude to adapt to new systems and processes.
* Flexible, resilient and solution focussed working with sensitivity and integrity.
* Collaborative, constructive, and solution focussed.
* Ability to work flexibly, depending on the needs of the team and of service users.
Desirable
* Farming background or knowledge of the farming community environment.
* Experience providing support remotely.
* Relevant qualifications in health and social care.
Other
Use of own car, ability to travel to support service users / attend meetings.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments
at RABI.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve
the right to close this advertisement early if we receive a suitable application prior to the deadline.
Benefits
* Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life
where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
* Life assurance from day one.
* Access to our Employee Assistance Programme.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity
and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual
orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be
justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills,
experience, qualifications and abilities.