Retirement Assistant
| Posting date: | 13 August 2025 |
|---|---|
| Salary: | £26,874 per year, pro rata |
| Hours: | Part time |
| Closing date: | 08 September 2025 |
| Location: | G31 4BH |
| Remote working: | On-site only |
| Company: | Glasgow Council for the Voluntary Sector |
| Job type: | Permanent |
| Job reference: |
Summary
We are recruiting on behalf of our client Willowacre Trust:
The post holder will provide enhanced housing management services to older tenants living in retirement/sheltered housing. Driven by compassion and kindness, you will build positive relationships with older tenants. You will encourage tenants to participate in groups, events and decisions which affect their lives, as well as helping to develop new activities to meet their needs. The core hours for the provision of this service are generally between 9 am until 1pm Monday to Friday, although some flexibility on start and finish times would be considered.
Main Responsibilities of the Role
• Provide advice and assistance to encourage tenants to maintain the condition of their tenancy.
• Organise and encourage tenants to take an active role in social support activities, events and groups.
• Encourage tenants participation in issues that affect them and the community they live in.
• Keep up to date with local community based health and social care services provided within the local area for the benefit of older people
• Support the application of external funding opportunities to enhance tenant lives
• Assist tenants to resolve or prevent housing debt by signposting to appropriate support including Money or Energy Advice Services and other internal and external support services.
• Assist tenants to maximise their income by making appropriate referrals to our welfare rights team for specialised benefits advice
• Welcome new tenants by providing a new tenant visit to all new retirement/sheltered housing tenants, assisting them to settle and get the most out of the retirement site
• Provide information about retirement/sheltered housing to prospective tenants.
• Provide tenants with advice and assistance to report repairs or issues to ensure their homes are well maintained
• Support tenants when major works or improvements are due to be made to their homes, such as getting a new kitchen, bathroom or windows.
• Liaise with tenants concerning access for WSHA/Willowacre Trust and our contractors.
• Offer advice and assistance to enhance the personal safety of tenants within their home, including liaising with Fire Safety Officers.
• Ensure tenant emergency contact details and change in a tenants’ circumstances are reported to the Housing teams, community team and alarm receiving centres
• Assist and respond to housing queries
• Undertake daily, weekly and monthly Health and Safety checks within the building and garden areas, recording findings in writing and report any issues that arise
• Provide refuse & waste management support
• Work closely with housing management colleagues regarding neighbourhood relations.
• Maintain written records of interventions for monitoring, evaluation and statistical purposes
The post holder will provide enhanced housing management services to older tenants living in retirement/sheltered housing. Driven by compassion and kindness, you will build positive relationships with older tenants. You will encourage tenants to participate in groups, events and decisions which affect their lives, as well as helping to develop new activities to meet their needs. The core hours for the provision of this service are generally between 9 am until 1pm Monday to Friday, although some flexibility on start and finish times would be considered.
Main Responsibilities of the Role
• Provide advice and assistance to encourage tenants to maintain the condition of their tenancy.
• Organise and encourage tenants to take an active role in social support activities, events and groups.
• Encourage tenants participation in issues that affect them and the community they live in.
• Keep up to date with local community based health and social care services provided within the local area for the benefit of older people
• Support the application of external funding opportunities to enhance tenant lives
• Assist tenants to resolve or prevent housing debt by signposting to appropriate support including Money or Energy Advice Services and other internal and external support services.
• Assist tenants to maximise their income by making appropriate referrals to our welfare rights team for specialised benefits advice
• Welcome new tenants by providing a new tenant visit to all new retirement/sheltered housing tenants, assisting them to settle and get the most out of the retirement site
• Provide information about retirement/sheltered housing to prospective tenants.
• Provide tenants with advice and assistance to report repairs or issues to ensure their homes are well maintained
• Support tenants when major works or improvements are due to be made to their homes, such as getting a new kitchen, bathroom or windows.
• Liaise with tenants concerning access for WSHA/Willowacre Trust and our contractors.
• Offer advice and assistance to enhance the personal safety of tenants within their home, including liaising with Fire Safety Officers.
• Ensure tenant emergency contact details and change in a tenants’ circumstances are reported to the Housing teams, community team and alarm receiving centres
• Assist and respond to housing queries
• Undertake daily, weekly and monthly Health and Safety checks within the building and garden areas, recording findings in writing and report any issues that arise
• Provide refuse & waste management support
• Work closely with housing management colleagues regarding neighbourhood relations.
• Maintain written records of interventions for monitoring, evaluation and statistical purposes