Bank Receptionist - BMC
| Posting date: | 12 August 2025 |
|---|---|
| Salary: | £13.39 per hour |
| Additional salary information: | £13.39 an hour |
| Hours: | Full time |
| Closing date: | 26 August 2025 |
| Location: | Bristol, BS1 3EA |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | U0019-25-0051 |
Summary
Front Desk & Communication Greet and assist patients, carers, and the general public in a professional, friendly, and confidential mannerwhether in person, by phone, or email. Handle all incoming calls and queries efficiently, using discretion and sensitivityparticularly with individuals who may be upset, confrontational, anxious, or have communication difficulties (e.g., hearing loss, language barriers). Communicate with a wide range of NHS and external department staff to support effective coordination between services. Relay test results to patients where appropriate, in accordance with practice policies. Maintain strict confidentiality at all times regarding patient records, interactions, and practice matters. Patient Registration and Records management Register and deduct patients (regular, temporary, immediately necessary, or private) accurately using the clinical system. Update patient demographics, including details such as disability status, carer responsibilities, and other equality information. Compile and manage new patient registration packs and handle birth/death notifications in line with established procedures. Process change-of-address updates and maintain record accuracy Appointment & Schedule Management Book, cancel, and reschedule appointments with appropriate clinicians using the clinical system. Proactively manage appointments in cases of clinician absence, ensuring patients are informed and supported to avoid unnecessary inconvenience. Signpost and prioritise patient needs based on urgency and training. Clinical & Prescription Support Respond to prescription queries and process repeat medication requests accurately and in a timely manner. Support clinicians by using the clinical system to share relevant patient information. Assist with emergency first aid or basic life support if trained and required. General admission & Office support Provide clerical and administrative support including filing, scanning, photocopying, coding, document retrieval, and data entry. Manage internal communication and documentation processes (including confidential emails, mail, and filing systems). Participate in additional administrative tasks as requested by the line manager or Practice Manager. Contribute to maintaining efficient office systems and procedures Facilities, IT & Supplies Follow start-up and shut-down procedures daily to ensure IT and building security. Receive and manage deliveries, observing storage requirements (e.g., refrigeration). Assist in managing supplies and stock appropriately Health, Safety & Patient Welfare Provide appropriate support to patients who are unwell, distressed, bereaved, or experiencing emotional difficulties, in line with training and policy. Manage potentially aggressive behaviour calmly and in line with policy, using alert systems when needed. Handle bodily fluid samples (e.g., blood, urine) safely and according to infection control protocols. Report any incidents, near misses, or areas of non-compliance to contribute to ongoing safety and learning. Professional Responsibility & development Work independently within broad procedural guidelines, using initiative to prioritise daily tasks. Recognise and communicate training needs to support continuous improvement. Comply with all Broadmead/BrisDoc policies and procedures, including incident reporting and quality assurance.