Scheme Manager - Part Time
| Posting date: | 12 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £14209-14649 per annum |
| Hours: | Part time |
| Closing date: | 26 August 2025 |
| Location: | Kent, ME8 7QX |
| Company: | Sanctuary Group |
| Job type: | Permanent |
| Job reference: | 225672-43584335 |
Summary
One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Scheme Manager – Part Time
Station Road, Kent
£14,209
- £14,649 per year
20 hours per week
We have an opportunity for a Scheme Manager to join our Sanctuary Independent Living Service, based in Kent. The main purpose of this role is to encourage residents to maintain their well-being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives.
The role of Scheme Manager will include:
- Supporting residents by providing information to promote independence, good health and wellbeing
- Completing mandatory compliance tasks along with health and safety checks
- Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
- Delivering high quality customer service by resolving problems and complaints
- Providing administrative support, including maintaining accurate records in a timely manner
- Completing Sign Ups, Terminations, Settling in Visits
- Covering other schemes as and when required
Skills and experiences:
- Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
- Proven experience of working with older people and understanding their individual needs or similar
- Ability to work alone and manage workloads to meet deadlines
- Working knowledge of handling confidential and sensitive information
- Good interpersonal and customer care skills
- Proficient User of Microsoft applications including Word, Excel and Outlook
- Travel is a requirement of the role, therefore a full valid driving licence and own vehicle is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- Role salary is £14,209 (rising to £14,649 after 12 months, subject to satisfactory performance)
The full time equivalent salary for this role is £26,643 based on 37.5 hours per week rising to £27,467 after 12 months service and subject to satisfactory performance
Closing Date: 26 August 2025
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at
- www.sanctuary.co.uk/join-our-team
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Scheme Manager – Part Time
Station Road, Kent
£14,209
- £14,649 per year
20 hours per week
We have an opportunity for a Scheme Manager to join our Sanctuary Independent Living Service, based in Kent. The main purpose of this role is to encourage residents to maintain their well-being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives.
The role of Scheme Manager will include:
- Supporting residents by providing information to promote independence, good health and wellbeing
- Completing mandatory compliance tasks along with health and safety checks
- Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
- Delivering high quality customer service by resolving problems and complaints
- Providing administrative support, including maintaining accurate records in a timely manner
- Completing Sign Ups, Terminations, Settling in Visits
- Covering other schemes as and when required
Skills and experiences:
- Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
- Proven experience of working with older people and understanding their individual needs or similar
- Ability to work alone and manage workloads to meet deadlines
- Working knowledge of handling confidential and sensitive information
- Good interpersonal and customer care skills
- Proficient User of Microsoft applications including Word, Excel and Outlook
- Travel is a requirement of the role, therefore a full valid driving licence and own vehicle is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- Role salary is £14,209 (rising to £14,649 after 12 months, subject to satisfactory performance)
The full time equivalent salary for this role is £26,643 based on 37.5 hours per week rising to £27,467 after 12 months service and subject to satisfactory performance
Closing Date: 26 August 2025
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at
- www.sanctuary.co.uk/join-our-team
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.