O2C Cash Allocations SME
| Posting date: | 12 August 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 11 September 2025 |
| Location: | BS31 2GJ |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 80478 |
Summary
Job Overview
-The role reports to the OTC Cash Allocations Manager and is part of the OTC Finance Shared Service Centre team.
The primary objective of the role is to support the OTC Cash Allocation Manager to coordinate the timely and accurate posting of all customer receipts into the Group. The role will be responsible for oversight of the transactional activities completed by the outsourced provider, Wipro, who will process daily cash allocation, banking and provide administrative support for inbound queries, ensuring that defined controls and processes are strictly adhered to, and all SLAs met. To perform their duties successfully, it is their responsibility to build strong relationships with outsource provider, wider FSSC Team and business units at all levels.
They will define and maintain processes and controls and ensure they are strictly adhered to, ensuring that relevant procedures are followed appropriately and in accordance with relevant SLAs, delivering a high quality customer service. They will be also support Blackline Cashapps system admin and be responsible for escalation regarding system issues and routine maintenance and improvements.
Main Duties
-To oversee and ensure the accurate and timely posting of all cash received.
-Develop and manage collaborative relationships across the collections and cashier process and work with all relevant teams and business areas, to resolve any issues / escalations.
-Undertake effective monitoring of cash receipts and provide meaningful management information on receipts metrics ensuring alignment with working capital targets and commercial strategy.
-Ensure clear understanding of critical business drivers around cash receipts, associated targets and deliverables applicable to the OTC processes, and ensuring team objectives and activities are aligned.
-Ensure operational excellence across the team to ensure all processes are well controlled and efficient, successfully delivering continuous improvement initiatives.
-Implement best practice policies and procedures for the management of the cash team and ensure all team members have a good understanding of how they pertain to their roles and are compliant with them.
-Prepare, review and monitor key performance metrics and Service Level Agreements for the team, including business performance measures, to actively manage performance through the team and across the business. To develop and implement corrective action plans to mitigate under performance.
-
What we are looking for
-
· Strong levels of Cashiering knowledge and experience, and related best practice principles.
· Experience of managing a range of stakeholder's expectations and needs.
· Excellent analytical skills, with ability to review, interrogate and analyse large volumes of data.
· Good understanding of operational excellence so that relevant processes are managed in line with best practice.
· Excellent communication, negotiation and interpersonal skills, with a flair for building relationships to facilitate the accomplishment of goals and objectives.
· Ability to manage and prioritise potentially competing tasks and activities
· Good organisational awareness and curiosity with the ability to identify the impact of change activity across the organisation and wider OTC team.
· Excellent attention to detail and data analysis skills
· Capable of working on own initiative and self-motivating.
· Flexible approach to daily tasks and ‘ad-hoc' duties.
· The commitment, drive and tenacity to achieve high standards of customer excellence.
· Experience of Cashier functions and activities, within a large organisation or Shared Services function.
· Experience in SAP Accounts Receivable and Blackline Cashapps.
· Demonstrable experience in managing queries, conflicts and delivering successful resolutions.
· Experience of working with third party outsource provider.
· Solid understanding of basic accounting principles, fair credit practices and collection regulations
· Excellent Excel skills and data manipulation / analytical skills
· Accurate input and ability to multi-task in a fast paced complex process environment
· Strong interpersonal and communication skills with an ability to build relationships with clients and internal departments
· Experience in inputting large volumes of data onto financial systems
· Experience of thinking around problems, identifying and then implementing solutions
· Knowledge of regulatory standards and compliance requirements
-The role reports to the OTC Cash Allocations Manager and is part of the OTC Finance Shared Service Centre team.
The primary objective of the role is to support the OTC Cash Allocation Manager to coordinate the timely and accurate posting of all customer receipts into the Group. The role will be responsible for oversight of the transactional activities completed by the outsourced provider, Wipro, who will process daily cash allocation, banking and provide administrative support for inbound queries, ensuring that defined controls and processes are strictly adhered to, and all SLAs met. To perform their duties successfully, it is their responsibility to build strong relationships with outsource provider, wider FSSC Team and business units at all levels.
They will define and maintain processes and controls and ensure they are strictly adhered to, ensuring that relevant procedures are followed appropriately and in accordance with relevant SLAs, delivering a high quality customer service. They will be also support Blackline Cashapps system admin and be responsible for escalation regarding system issues and routine maintenance and improvements.
Main Duties
-To oversee and ensure the accurate and timely posting of all cash received.
-Develop and manage collaborative relationships across the collections and cashier process and work with all relevant teams and business areas, to resolve any issues / escalations.
-Undertake effective monitoring of cash receipts and provide meaningful management information on receipts metrics ensuring alignment with working capital targets and commercial strategy.
-Ensure clear understanding of critical business drivers around cash receipts, associated targets and deliverables applicable to the OTC processes, and ensuring team objectives and activities are aligned.
-Ensure operational excellence across the team to ensure all processes are well controlled and efficient, successfully delivering continuous improvement initiatives.
-Implement best practice policies and procedures for the management of the cash team and ensure all team members have a good understanding of how they pertain to their roles and are compliant with them.
-Prepare, review and monitor key performance metrics and Service Level Agreements for the team, including business performance measures, to actively manage performance through the team and across the business. To develop and implement corrective action plans to mitigate under performance.
-
What we are looking for
-
· Strong levels of Cashiering knowledge and experience, and related best practice principles.
· Experience of managing a range of stakeholder's expectations and needs.
· Excellent analytical skills, with ability to review, interrogate and analyse large volumes of data.
· Good understanding of operational excellence so that relevant processes are managed in line with best practice.
· Excellent communication, negotiation and interpersonal skills, with a flair for building relationships to facilitate the accomplishment of goals and objectives.
· Ability to manage and prioritise potentially competing tasks and activities
· Good organisational awareness and curiosity with the ability to identify the impact of change activity across the organisation and wider OTC team.
· Excellent attention to detail and data analysis skills
· Capable of working on own initiative and self-motivating.
· Flexible approach to daily tasks and ‘ad-hoc' duties.
· The commitment, drive and tenacity to achieve high standards of customer excellence.
· Experience of Cashier functions and activities, within a large organisation or Shared Services function.
· Experience in SAP Accounts Receivable and Blackline Cashapps.
· Demonstrable experience in managing queries, conflicts and delivering successful resolutions.
· Experience of working with third party outsource provider.
· Solid understanding of basic accounting principles, fair credit practices and collection regulations
· Excellent Excel skills and data manipulation / analytical skills
· Accurate input and ability to multi-task in a fast paced complex process environment
· Strong interpersonal and communication skills with an ability to build relationships with clients and internal departments
· Experience in inputting large volumes of data onto financial systems
· Experience of thinking around problems, identifying and then implementing solutions
· Knowledge of regulatory standards and compliance requirements