Senior Client Services and Resourcing Manager
| Posting date: | 12 August 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 11 September 2025 |
| Location: | Newcastle upon Tyne, NE1 4BX |
| Company: | Home Group Limited |
| Job type: | Permanent |
| Job reference: | 251296 |
Summary
Senior Client Service and Resourcing Manager
Newcastle Upon Tyne
Permanent, Full time (37.5 hpw), Monday to Friday.
Salary £30,000 (depending on experience) with on-call shift payments of £14.30 per session plus great benefits including Health Cash Plan
Home, a place where you belong
We have an exciting and rare opportunity for a passionate and experienced leader to join our amazing team as Senior Client Services and Resource Manager, known internally as Senior Client Services Manager. You’ll have full responsibility for managing our Central Resource Team, which provide workforce support to services across the region in Newcastle, Northumberland, North and South Tyneside and Gateshead.
Alongside this, you’ll manage and improve how we recruit, roster, and retain our brilliant teams, ensuring we have the right people, in the right place, at the right time.
If you’re energised by building teams, delivering quality services, creating smarter systems, and doing all of that with a positive and inclusive leadership style, then this is the job for you!
Typical day as our Senior Client Services Manager
-
Lead our Central Resource Team across the region.
-
Overseeing our Academy service—which supports new colleagues with a smooth and effective induction—and our Out of Hours service.
-
Ensure we deliver on our commitments and continuously seek opportunities to enhance these offerings.
-
Manage budgets and KPIs, using data, insights, and customer feedback to drive performance improvements and service innovation.
-
Maintaining strong stakeholder and agency relationships.
-
Represent Home Group regionally, building influential networks, attending forums, and promoting our services to increase visibility and collaboration.
-
Develop a flexible, sustainable staffing model, reducing agency reliance while ensuring seamless service delivery and operational coverage.
You’ll go home each day knowing that you have helped change our customers lives for the better, here, working for one for the top 10 Great Places to Work in the UK.
You have
-
Strong people management skills, with the ability to inspire and develop others, challenge behaviours misaligned with our values and lead multiple services or managers effectively.
-
Empathy and a deep understanding of where our customers are in their lives, with a genuine passion to advocate for them and make a meaningful difference.
-
Experience delivering support in a housing or care environment and bring the confidence to collaborate with communities through events like wellbeing days or careers fairs.
-
Experience of working in a fast-paced dynamic environment.
-
A sharp analytical mindset, enabling you to manage budgets, track financial performance, and ensure services are delivered on target.
-
Knowledge of housing operations, including compliance, managing voids, tenure management, and a good understanding of basic housing law.
-
A full driving license is desirable.
Our team
You are going to be joining a close-knit, supportive leadership team, where everyone is super experienced, dedicated, and passionate about reshaping services to meet real customer needs. You’ll also work closely and manage some of our brilliant bank and relief workforce team.
You will work closely with the Operations Manager Steph who will be your mentor and manager.
Job details
-
You’ll primarily work Monday to Friday, and while you could call this a 9-5 job, we are open to considering a working pattern that works for you.
-
You’ll be based in Newcastle with flexible working and the ability to shape your week.
-
The role involves some travel across the region, but you will manage your own diary and commitments.
-
Able to use technology to update records, communicate with others and undertake reporting and analysis
-
You’ll need an Enhanced DBS check done and we pay for that.
If you would like to have a chat about the role and what it might entail, please give Steph a call on 07468474901 or reach out on Microsoft teams.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
-
34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
-
Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
-
Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
-
Generous pension scheme with life insurance of 3x salary
-
We’re a Great Place to Work and 10th Best place in the UK for Wellbeing”
-
We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
-
Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
-
Explore our benefits in detail on our website.
Find out more
Click APPLY NOW to see our Senior Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.
Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk
Proud member of the Disability Confident employer scheme