Senior Patient Care Adviser | Sussex Community NHS Foundation Trust
| Posting date: | 12 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,485 - £30,162 £27,485 - £30,162 per annum pro rata |
| Hours: | Part time |
| Closing date: | 11 September 2025 |
| Location: | Crawley, West Sussex, RH11 7HD |
| Company: | Sussex Community NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7340929/150-MM1951-PC |
Summary
All people across Brighton & Hove and West Sussex with a musculoskeletal condition are referred to the Sussex MSK Health service. We aim to provide people with the right course of treatment as quickly as possible, through self-management advice, physiotherapy, medication, surgery or other medical interventions.
We aim to simplify a person’s care by providing one point of contact as close to home as possible. The post holder holds an administrative role which is central to supporting the patient through their treatment pathway. Covers all administrative aspects of the service including delivery of a reception service, managing incoming referrals, booking patient appointments, working with clinicians and resolving queries. In addition, and central to the SPCA role, the successful candidate will work as part of a 3-person SPCA team who will share the day-to-day supervision of a team of Patient Care Advisers (whose role is to be the first point of contact for the people we serve), including work planning, workload management, line management and supervision.
"Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role."
Senior Patient Care Advisers (SPCAs) work closely together, and as an integral part of a close-knit team of Patient Care Advisers (PCAs) who work together and support each other with the shared goal of delivering excellent patient care.
Theywork closely with clinical colleagues to understand their needs in order to effectively manage each patient’s treatment pathway. Along with Patient Care Advisers, they share responsibility for being the first point of contact for our patients, but they also undertake work planning, monitor performance, undertake remedial action when problems arise, and provide leadership and line management for their allocated team of PCAs.
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?
• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Accredited Living Wage Employer, we ensure fair pay for all our staff
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust
Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Our Senior Patient Care Advisers work a split week in the Physiotherapy Departments in both Crawley Hospital and Horsham Hospital.
This role sits within the Sussex MSK Health service and is employed by Sussex Community Foundation Trust. Sussex MSK Health is an NHS service delivered in partnership between Here and Sussex Community NHS Foundation Trust.
For further information about Sussex MSK Health, please visit www.sussexmskhealth.co.uk.
This advert closes on Thursday 21 Aug 2025