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Customer Service Executive

Job details
Posting date: 11 August 2025
Salary: £13.50 per hour
Hours: Full time
Closing date: 10 September 2025
Location: Crawley, West Sussex, RH10 9QP
Remote working: Hybrid - work remotely up to 3 days per week
Company: Brook Street
Job type: Temporary
Job reference: BBBH420214_1754929005

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Summary

We are recruiting for a Customer Service Executive who is passionate about delivering excellent customer experiences across multiple communication channels. Whether it's a phone call, email, or webchat, you'll be there to support, guide, and empower our customers throughout their journey with us.

What You'll Be Doing

  • Respond to customer queries via inbound/outbound calls, emails, letters, texts, and webchat.

  • Offer clear, simple, and accurate support, making pensions and financial services easy to understand.

  • Handle a wide range of customer needs while adhering to regulatory and internal compliance standards.

  • Own customer complaints when they arise, working with relevant teams to resolve issues with empathy and efficiency.

  • Be part of ongoing improvement initiatives to enhance the customer journey.

  • Maintain up-to-date knowledge through continuous learning in pensions and customer service best practices.

✅ What We're Looking For

  • Proven experience in a customer-facing / contact centre service role, ideally within financial services.

  • Excellent communication skills - both written and verbal - with the ability to simplify complex topics.

  • Strong attention to detail and a proactive, problem-solving mindset.

  • A genuine passion for delivering exceptional service and going the extra mile.

  • Comfortable using Microsoft Office and customer service platforms.

  • A team player who thrives in a fast-paced, collaborative environment.

  • GCSEs (or equivalent) required.

    Immediate start this role is temporary to start with the possibility to be permanent.
    35 hrs per week between the hours of 8.30am - 6.30pm (hours to suit)
    Pay £13.50 per hour, paid weekly

    Please apply today with your most recent CV

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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