Receptionist/Switchboard Operator
| Posting date: | 11 August 2025 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 25 August 2025 |
| Location: | Wakefield, WF1 3SP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9378-QA01374B |
Summary
To act as a focal point for all visitors to the Trust, to answer calls at the switchboard and welcome visitors and patients to the Main Reception in a proficient professional manner, whilst maintaining confidentiality at all times. Additional duties will include maintenance of computer data records and general clerical/administrative duties. The post-holder will: Under the supervision/direction of the Manager, within a delegated framework for agreed tasks, be aware of and able to undertake the basic, routine admin/communication requirements of the service. Provide a confidential service to support services, in an efficient manner. Follow and ensure the service is provided in accordance with well-established policies, procedures, protocols and guidelines and service delivery plans. Demonstrate knowledge of the service to enable the post holder to contribute and inform decision making within the service. Work flexibly to meet the needs of the service. Develop and maintain good working relationships by being flexible, adaptable, polite, positive and empathetic providing and receiving routine information. Work with sensitivity and have an understanding of the service and issues experienced by users. Use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Respond to others communication difficulties. Assist in ensuring the service experienced is positive and service user confidentiality is maintained at all times. Treat everyone eg, service users, their relatives, visitors, colleagues etc, with respect, dignity, courtesy and in accordance with the Trusts Values. To assist the department with routine office duties, appropriate to the role, for example: Dealing with telephone calls/ messages. Photocopying/ Scanning/ Filing. Receiving visitors/Reception. Reporting faults. Mail handling. Maintain databases. Demonstrate duties to new starters. Provide cover for other members of the team. Producing ID Badges for the Trust Issue of Parking Permit. Deliver excellent levels of service and address or report to the Administrative Manager, in a timely manner, when these standards have not been met. Proactively and positively contribute to the achievement of business outcomes through individual and team effort, with the focus being on delivering excellent customer services. Work within defined parameters, prioritise own tasks and respond to peoples needs. Refer and seek guidance/supervision on issues outside of post holders level of competence or authority. Help to promote an open, welcoming, person-centred culture seeking feedback from users of the service to aid service improvement . Produce clear and accurate written correspondence as appropriate to the role, using competent IT skills, accurate data inputting and use of Trust Intranet and Internet as required. We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms.Over reliance on AI-generated content in application forms is strongly discouraged and we will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.