Assistant Manager

Posting date:	11 August 2025
Salary:	£15.33 to £18.66 per hour
Additional salary information:	£15.33 - £18.66 an hour
Hours:	Full time
Closing date:	19 August 2025
Location:	Wolverhampton, WV4 6EG
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A3491-25-0027

Summary

This is a 25 hour per week part time role. Job purpose/summary: Provide support to the Zone Manager and deputise in their absence. Provide leadership and management to enable the Health & Beyond (H&B) Group to meet its agreed aims and objectives within a safe, effective, efficient and profitable working environment. Project manage and implement new initiatives and changes to service and care delivery. Monitor and support in all aspects of hub performance Embrace innovation and service improvement/development. Actively engage in due diligence and quality assurance requirements working in partnership with other teams/professionals Line management of practice supervisors (Zone 1) Management Support Monitor and evaluate performance on behalf of the Zone Manager, using a range of sources of data will ensure the efficiency and effectiveness of all contracts and incentive schemes, indicators and priorities. Encourage innovation and support the Zone Manager to develop the team to work cohesively in support of each other. Support the implementation of change management projects that are required across the operational arm of the business. Develop and maintain effective communication both within the team and with relevant outside agencies. Help prepare and annually update the Health and Beyond Group development plan, and support the implementation of the aims and objectives of safe and effective service delivery. Work as part of a team to support peers to address shortfalls in performance actively line managing all supervisors across the zone. Lead small scale change to service and organisational challenges to improve assurance, performance and/or supporting the manager in daily operations, managing patient experience, contributing to service improvement. Administrative tasks to aid operational management, collation of information, preparation of plans, delivering part/all of improvement plans ie incentive scheme and other priority core work of the practice including CQC searches to aid smooth workflows. Prepare and provide training identified for practice personnel, also attending training in response to policy/process requirements on behalf of the business Information management and technology Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training Ensure targets and monitoring standards for data entry and data collection are defined and implemented Ensure IT data security measures are sufficient Contribute to the upkeep of accurate and useful information available on the H&B group website. To be able to manage IT logins, updates, orders for new starters and basic troubleshooting to support consistent IT systems Operational Management Actively ensure that the team comply with NHS contractual obligations in relation to patient care Implement registration policies and monitor patient turnover and capitation to ensure an effective balance of staff safety and patient experience Oversee and/or develop and manage an effective appointment system to include total triage Oversee team rotas and holiday cover to ensure efficiency and safe cover Routinely monitor and assess team performance against patient access and demand management targets Maintain an effective complaints management system on behalf of the zone Liaise and develop relationships with patient groups/Time2Talk/PPGs Convene meetings, prepare agendas and ensure distribution of minutes as necessary Develop team protocols and procedures, review and update as required Ensure that all premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place working alongside the Supervisors and Quality Assurance Manager Have overview of the procurement of equipment, supplies and services within target budgets Ensure the implementation of all relevant Health & Safety policies and procedures and keep abreast the extent and quality of implementation supporting audits and inspections carried out by the Quality Assurance Manager Test disaster recovery procedures in conjunction with the Quality Assurance & Improvement Manager Management of service delivery and performance, reporting incidents/complaints/significant events and/or maintenance requirements in accordance with the processes for doing so Support marketing and promotion to encourage patient feedback, organising events and engagement with patient groups whilst linking in with attached PCN teams Project management Work as part of a team with the operational arm of the organisation and other teams to collectively achieve objectives set by the leadership team Actively engage in time limited pieces of work using all relevant project management documentation Scope projects and prepare proposals and, where necessary draft business case(s) for consideration Ensure project plans are prepared to define timelines for milestone completion Ensure projects and service development activities including existing delivery are in accordance with local and national guidelines Prepare highlight reports to confirm progress and status of project(s) Monitor and review the effectiveness of new methods of working to ensure benefits have been realised and expected outcomes have been achieved Identify, manage and monitor risk through maintaining project risk register(s), escalating items of concern as they arise Financial planning and management Support zone/departmental specific activities within allocated budgets and seek to maximise income as far as reasonably possible. Support the Zone Manager to ensure effective planning and monitoring processes are in place to ensure claims are made in a timely and accurate manner. Planning and implementation of QOF workload. Planning and implementation of PCF and IIF workloads and other incentivised activity the hub participates in. Planning and organisation of seasonal campaigns Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development To always act within the NMC Code of Conduct and Scope of Professional Practice Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly. Qualifications & Education Essential: Good basic education, including GCSE English (Grade C or above or equivalent Desirable: A-levels or higher education qualifications Leadership level training or apprenticeship or relevant experience of Line Management to leadership level