Single Point of Access Administrator
| Posting date: | 11 August 2025 |
|---|---|
| Salary: | £29,179.00 per year |
| Additional salary information: | £29179.00 a year |
| Hours: | Full time |
| Closing date: | 18 August 2025 |
| Location: | London, SE2 0AS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9277-25-1021 |
Summary
To provide an efficient and effective liaison service for relaying and processing referrals and messages on a daily basis to the Community Nursing services and Podiatrists, Health Services from Hospitals, GPs, patients, relatives and other outside agencies. To accurately record referrals, messages and queries received by telephone/fax/email on to RiO To prioritise and handle as appropriate messages. To ensure the relaying of messages to the most appropriate team/ward/manager Non-urgent referrals/messages will be sent via RiO Urgent referrals/messages will be passed immediately by phone to the StepUp ward or Nursing Team mobile To track and record all referral outcomes To keep GPs informed of the progress of their referrals throughout the process To support Health Care Professionals, patients, their families and carers to resolve problems and concerns and to respond in a sympathetic manner to requests for assistance To manage difficult clients, including those that may be distressed Maintain a comprehensive working knowledge of District Nursing and other Community Services, understanding critical calls to enable urgent messages to be passed promptly On a weekly basis liaise with all Community Nursing staff to determine the on-call rota for weekends and Bank Holidays. Inform Queen Marys Hospital and other agencies of who will be available on-call for these periods Provision of on-the-job training to new and bank staff To be the main point of contact for GPs and other Health Care Professionals redirecting to other related services as necessary To prepare and maintain excel spreadsheets and create word documents To process incoming mail for the team in a timely manner. To deal with routine correspondence by replying or redirecting as appropriate To create referrals for service users and/or to enter messages or updates onto patient notes directly into clinical systems (Rio)