Customer Care Co-ordinator
| Posting date: | 11 August 2025 |
|---|---|
| Salary: | £25,000 to £28,000 per year |
| Hours: | Full time |
| Closing date: | 25 August 2025 |
| Location: | Winchester, Hampshire, SO21 1WP |
| Company: | Fawkes & Reece |
| Job type: | Permanent |
| Job reference: | csckc1212_1754908673 |
Summary
Are you an experienced Customer Care Coordinator looking to join a reliable new home builder? A well-established and respected new homes developer, known for delivering high quality and affordable new build homes in Winchester, is hiring for a customer care coordinator to join their busy and growing team
Day to day duties as a Customer Care Coordinator
- Handling customer enquiries via phone, email and face-to-face interactions
- Identifying and logging defects, booking engineers or specialist subcontractors as required
- Managing and monitoring the central customer service email inbox
- Maintaining and updated the company CRM system with customer interactions and job updates
- Scheduling and coordinating works with engineers and subcontractors
- Closing completed jobs and ensuring all follow-ups are resolved
Requirements as a Customer Care Coordinator
- At least a year experience in customer care within new homes
- Strong knowledge of new build homes and NHBC standards
- Excellent organisational and communication skills
- Customer-focused, proactive and able to work independently
- A team player with a positive, problem solving attitude
What we offer for a Customer Care Coordinator
- 25,000 - 28,000 basic salary
- Company pension scheme
- Additional employee benefits and career development opportunities
- Flexible working from home 2 days a week
If this seems like something that would interest you, please apply below or for more information contact Kirsty Cade at Fawkes and Reece London office.