Customer Services Assistant (Part Time)
| Posting date: | 11 August 2025 |
|---|---|
| Salary: | £23,061 to £25,804 per year, pro rata |
| Hours: | Part time |
| Closing date: | 25 August 2025 |
| Location: | Liverpool, Merseyside |
| Remote working: | On-site only |
| Company: | The University of Liverpool |
| Job type: | Permanent |
| Job reference: | 097493 |
Summary
THE UNIVERSITY OF LIVERPOOL
DIRECTORATE OF PEOPLE AND SERVICES
FACILITIES, RESIDENTIAL AND COMMERCIAL SERVICES
RESIDENTIAL SERVICES DEPARTMENT
CUSTOMER SERVICES ASSISTANT (PART TIME)
- GRADE 3
£23,061 - £25,804 pa (pro rata)
We are seeking to recruit a part time Customer Service Assistant for Dover Court halls of residence reception team.
Hours of work are 25 per week over a 3-week rotation Monday to Sunday covering shifts from 8am to 2pm, 2pm to 8pm and 9am to 5pm.
Duties and responsibilities will include but are not limited to working at reception handling a wide variety of enquiries, distribution of mail and parcels, carrying out health and safety checks, reporting repairs and generally responding to operational issues as required, room & kitchen inspections, open day tours and occasionally assistant the domestic team during conferencing and quick turnover periods.
You should have personable manner and excellent communication skills, and demonstrate excellent team ethics.
You should have 3 GCSEs at Grade C or above (or equivalent) including English Language and a working knowledge of Microsoft Office and Outlook. Relevant experience in a customer service/hospitality environment is essential.
A uniform will be provided.
Commitment to Diversity
The University of Liverpool is committed to enhancing workforce diversity. We actively seek to attract, develop, and retain colleagues with diverse backgrounds and perspectives. We welcome applications from all genders/gender identities, Black, Asian, or Minority Ethnic backgrounds, individuals living with a disability, and members of the LGBTQIA+ community.
Job Ref: 097493 Closing Date: 25 August 2025
For full details and to apply online, please visit: https://recruit.liverpool.ac.uk
DIRECTORATE OF PEOPLE AND SERVICES
FACILITIES, RESIDENTIAL AND COMMERCIAL SERVICES
RESIDENTIAL SERVICES DEPARTMENT
CUSTOMER SERVICES ASSISTANT (PART TIME)
- GRADE 3
£23,061 - £25,804 pa (pro rata)
We are seeking to recruit a part time Customer Service Assistant for Dover Court halls of residence reception team.
Hours of work are 25 per week over a 3-week rotation Monday to Sunday covering shifts from 8am to 2pm, 2pm to 8pm and 9am to 5pm.
Duties and responsibilities will include but are not limited to working at reception handling a wide variety of enquiries, distribution of mail and parcels, carrying out health and safety checks, reporting repairs and generally responding to operational issues as required, room & kitchen inspections, open day tours and occasionally assistant the domestic team during conferencing and quick turnover periods.
You should have personable manner and excellent communication skills, and demonstrate excellent team ethics.
You should have 3 GCSEs at Grade C or above (or equivalent) including English Language and a working knowledge of Microsoft Office and Outlook. Relevant experience in a customer service/hospitality environment is essential.
A uniform will be provided.
Commitment to Diversity
The University of Liverpool is committed to enhancing workforce diversity. We actively seek to attract, develop, and retain colleagues with diverse backgrounds and perspectives. We welcome applications from all genders/gender identities, Black, Asian, or Minority Ethnic backgrounds, individuals living with a disability, and members of the LGBTQIA+ community.
Job Ref: 097493 Closing Date: 25 August 2025
For full details and to apply online, please visit: https://recruit.liverpool.ac.uk