E-Commerce Support Specialis
| Posting date: | 11 August 2025 |
|---|---|
| Salary: | £43,000 to £45,000 per year |
| Hours: | Full time |
| Closing date: | 10 September 2025 |
| Location: | 111 Hanbury Street, London, England, E1 5JQ |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Bag and Gears Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Responsibilities:
Assist customers with orders, returns, payment issues, and product inquiries on e-commerce platforms.
Handle problems related to product availability, order tracking, and refunds.
Skills: E-commerce platforms, payment systems, communication, problem-solving.
Tools: Shopify, WooCommerce, Magento, and payment gateways (PayPal, Stripe).
Key Skills Across Online Support Jobs:
Communication: Both written and verbal communication are essential, especially for handling customer inquiries and providing clear explanations.
Problem-solving: Diagnosing and resolving customer issues quickly and effectively.
Multitasking: Often dealing with multiple inquiries at once or managing various customer touchpoints.
Empathy: Understanding customer frustrations and delivering a solution in a friendly and supportive manner.
Technical Proficiency: Depending on the role, understanding tools like CRM software, live chat platforms, ticketing systems, and knowledge management systems may be required.
Tools Commonly Used in Online Support:
CRM Platforms: Salesforce, HubSpot, Zoho
Help Desk Software: Zendesk, Freshdesk, ServiceNow
Live Chat: Intercom, Drift, LiveChat, Tawk.to
Email Support: Gmail, Outlook, HelpScout
Social Media Management: Hootsuite, Sprout Social
Project Management: Asana, Trello, Jira
Assist customers with orders, returns, payment issues, and product inquiries on e-commerce platforms.
Handle problems related to product availability, order tracking, and refunds.
Skills: E-commerce platforms, payment systems, communication, problem-solving.
Tools: Shopify, WooCommerce, Magento, and payment gateways (PayPal, Stripe).
Key Skills Across Online Support Jobs:
Communication: Both written and verbal communication are essential, especially for handling customer inquiries and providing clear explanations.
Problem-solving: Diagnosing and resolving customer issues quickly and effectively.
Multitasking: Often dealing with multiple inquiries at once or managing various customer touchpoints.
Empathy: Understanding customer frustrations and delivering a solution in a friendly and supportive manner.
Technical Proficiency: Depending on the role, understanding tools like CRM software, live chat platforms, ticketing systems, and knowledge management systems may be required.
Tools Commonly Used in Online Support:
CRM Platforms: Salesforce, HubSpot, Zoho
Help Desk Software: Zendesk, Freshdesk, ServiceNow
Live Chat: Intercom, Drift, LiveChat, Tawk.to
Email Support: Gmail, Outlook, HelpScout
Social Media Management: Hootsuite, Sprout Social
Project Management: Asana, Trello, Jira