MSK Physiotherapy Receptionist/Administrator | Berkshire Healthcare NHS Foundation Trust
| Posting date: | 11 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26,240 - £27,928 per annum, pro rata (incl of HCAS) |
| Hours: | Part time |
| Closing date: | 10 September 2025 |
| Location: | Wokingham, RG40 3RG |
| Company: | Berkshire Healthcare NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7405101/371-CHS1052 |
Summary
30 hours per week
An exciting opportunity has arisen to join the expanding, innovative administration team for theMSK CSS/MSK Physiotherapy Service, in the roleofanAdministration Officer/Receptionist. The post is based at our Finchampstead clinicand our Physiotherapy department in Wokingham.We are looking for someone who is approachable, with a warm personality, and great people skills to join our team.
TheMSK CSSand PhysiotherapyAdministration Team, prides itself on the continuous support we provide to our clinical staff. Good and effective teamwork throughout is a vital part of what encompasses our community services.
The team of administration officers are led and supported by an Administration Manager and Administration Lead Officers. The team consists of Service Managers, Advanced Physiotherapy Practitioners,Physiotherapistsand other healthcare professionals, including medical consultants.
• To be responsible to manning reception and welcoming patients and visitors on site.
• To use electronic patient booking systems, including E-Referrals and RIO to help facilitate an efficient referral and booking process
• To use and support with applications such as EPRO, our electronic system used for clinic letter processes and Webex, our flexible telephone system.
• To be an accessible andcentral point of contact for service users, including patients and GP’s
• Take responsibility for assigning caseloads / task management
• Demonstrate clear and concise methods of communication as you will be dealing with a variety of referral and patient related queries
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites
The “must haves” for you to be considered for this role:
1. Ability to work well within a team
1. Excellent communication skills
1. Multitask and provide admin support across different areas within our 3 services
1. Show flexibility, compassion and understanding to develop our services and better the patient experience.
For further information about the role, please see attached job description and person specification.We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips – see the help with your application document attached once you click apply.
If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required
This advert closes on Sunday 31 Aug 2025
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