Latent Defects Manager
| Posting date: | 11 August 2025 |
|---|---|
| Salary: | £37,000 to £45,000 per year |
| Hours: | Full time |
| Closing date: | 10 September 2025 |
| Location: | Bristol, South West England |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Sovereign Network Group |
| Job type: | Permanent |
| Job reference: | 7187 |
Summary
We have a fantastic opportunity as a Latent Defects Manager, within our Built Environment Directorate, on a permanent basis.
You'll be based from our office in Bristol . This role will combine office and home working to ensure a positive work/life balance.
About SNG
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
The Role
This role will be responsible for providing an exceptional customer care service for the investigation and resolution of latent defects raised outside of the DLP.
The Latent Defects Manager will liaise effectively with all internal and external stakeholders to ensure that the correct diagnosis of issues is determined, and a fair outcome is achieved for all parties, maintaining an excellent customer experience throughout.
Assist in the management and resolution of latent defects in accordance with SNG's procedures, including - liaising with residents and internal teams, conducting surveys and reporting on findings, liaising with consultants and specialist investigators to identify the problem and agree remedies, liaising with contractors and residents and managing the remedial process to completion.
Responsibilities include
Provide detailed reports providing evidence to pursue developers and/or warranty claims under their contractual obligations, or to support internal teams to devise a programme of remedial works where a claim is not valid
Assist in the review of new schemes' designs and specifications and prepare reports, identifying potential quality, design and specification issues.
Provide feedback to internal teams on defect themes and trends, proposing solutions to common concerns to reduce repeat issues, reduce costs and help shape future design and specification
Monitor Contractors and relevant Consultants to ensure that jobs are completed in line with agreed timescales.
Manage internal and external stakeholder needs and expectations to deliver an excellent service.
Assisting residents and colleagues with accurate defect diagnosis, to ensure the appropriate action is taken and the contractual obligations of the development contractors are upheld.
Ensure customer satisfaction, defect and quality targets are met through effective communication with both internal and external stakeholders.
What we need from you
Have an understanding of building warranties, contracts and how they differ between projects to understand and communicate the level of service to be provide
Customer-focused mindset with a passion for delivering exceptional service
Strong attention to detail and commitment to quality
Construction technology and building pathology knowledge with experience of managing different forms of defects/repairs
Able to interpret drawings, specifications and other building contract documentation
Good negotiation skills
Excellent time management and ability to work efficiently and effectively under pressure
Proactive in problem solving
Strong report writing skills, tailored to the end user
Proficient in the use of the Microsoft Office package especially Word, Excel, Outlook etc.
What we can offer
Hybrid, flexible working
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
A chance to buy or sell holiday as part of our flexible benefits package
A generous pension scheme matching up to 12%
Life cover as soon as you join us
You will be a part of our Recognition scheme where you can be gifted retail vouchers
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
You'll be based from our office in Bristol . This role will combine office and home working to ensure a positive work/life balance.
About SNG
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
The Role
This role will be responsible for providing an exceptional customer care service for the investigation and resolution of latent defects raised outside of the DLP.
The Latent Defects Manager will liaise effectively with all internal and external stakeholders to ensure that the correct diagnosis of issues is determined, and a fair outcome is achieved for all parties, maintaining an excellent customer experience throughout.
Assist in the management and resolution of latent defects in accordance with SNG's procedures, including - liaising with residents and internal teams, conducting surveys and reporting on findings, liaising with consultants and specialist investigators to identify the problem and agree remedies, liaising with contractors and residents and managing the remedial process to completion.
Responsibilities include
Provide detailed reports providing evidence to pursue developers and/or warranty claims under their contractual obligations, or to support internal teams to devise a programme of remedial works where a claim is not valid
Assist in the review of new schemes' designs and specifications and prepare reports, identifying potential quality, design and specification issues.
Provide feedback to internal teams on defect themes and trends, proposing solutions to common concerns to reduce repeat issues, reduce costs and help shape future design and specification
Monitor Contractors and relevant Consultants to ensure that jobs are completed in line with agreed timescales.
Manage internal and external stakeholder needs and expectations to deliver an excellent service.
Assisting residents and colleagues with accurate defect diagnosis, to ensure the appropriate action is taken and the contractual obligations of the development contractors are upheld.
Ensure customer satisfaction, defect and quality targets are met through effective communication with both internal and external stakeholders.
What we need from you
Have an understanding of building warranties, contracts and how they differ between projects to understand and communicate the level of service to be provide
Customer-focused mindset with a passion for delivering exceptional service
Strong attention to detail and commitment to quality
Construction technology and building pathology knowledge with experience of managing different forms of defects/repairs
Able to interpret drawings, specifications and other building contract documentation
Good negotiation skills
Excellent time management and ability to work efficiently and effectively under pressure
Proactive in problem solving
Strong report writing skills, tailored to the end user
Proficient in the use of the Microsoft Office package especially Word, Excel, Outlook etc.
What we can offer
Hybrid, flexible working
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
A chance to buy or sell holiday as part of our flexible benefits package
A generous pension scheme matching up to 12%
Life cover as soon as you join us
You will be a part of our Recognition scheme where you can be gifted retail vouchers
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.