Planner and Tenant Liaison Officer
| Dyddiad hysbysebu: | 09 Awst 2025 |
|---|---|
| Cyflog: | £14.82 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Medi 2025 |
| Lleoliad: | Atherstone, Warwickshire, CV9 3AH |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | N Warwickshire 5273858 |
Crynodeb
What's involved with this role:
Job Title: Planner and Tenant Liaison Officer
Ref: N Warwickshire 5273858
Pay rate: £14.82 per hour PAYE
The role:
We are looking for a proactive and well-organised Planner and Tenant Liaison Officer to support the Response Repairs team to deliver an excellent service.
You will be experienced in providing services to customers by telephone and you will coordinate repairs and maintenance work, deal with enquires, make appointments, liaise with tenants, contractors, and internal teams to ensure a high-quality, timely service delivery.
Key Responsibilities:
Schedule and plan repairs, ensuring efficient use of in-house and external resources
Communicate effectively with tenants, keeping them informed about works and addressing queries
Monitor and manage outstanding jobs, preventing delays and backlogs
Support compliance by arranging inspections and maintaining accurate records (gas, electrical, asbestos, fire safety etc.)
Use scheduling and housing systems to manage works and track performance
Collaborate with other council teams and external partners to deliver services
Respond to tenant concerns, support vulnerable residents, and promote high standards of customer care
Contribute to service improvement through feedback, reporting and analysis
What the client is looking for:
Good general education
Experience in a front-line position within a customer service environment
Knowledge of housing repairs and sound general knowledge of building work
Excellent communication skills
Good customer services skills and able to help customers to resolve problems
Excellent organisational skills and the ability to plan and manage time and workloads
Confident in showing other members of staff systems of work and training on software systems
Able to analyse data to identify problems and solutions
Proven ability to manage and process information accurately and communicate in precise and simple terms
Good IT skills, including Microsoft Office Products, databases and systems administration
How to Apply:
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: N Warwickshire 5273858
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.