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Main responsibilities:
· Ensuring that all client visits are covered on a daily basis
· Organise Quality Visits for the Field Care Supervisors & Field Care Managers
· Liaise with Branch Nurses to support the assessments, training, and competencies of Complex Packages
· Provide excellent customer service levels to internal and external users of the business
· Ability to liaise with a variety of healthcare professionals, social workers, and case managers
· Ensure compliance with all office systems and procedures
· Take ownership of area and work in collaboration with the other care planners to ensure care is covered
· Communicate with our frontline colleagues regarding changes relating to client's needs
· Maintaining great relationships with existing clients and colleagues
· Identify new business opportunities to support growth with the Branch Manager
· Work in cooperation with members of multi-disciplinary health teams so as to maximise opportunities for clients
· Ensure the effective placement of frontline colleagues to meet client needs
· Prepare ad hoc reports as and when required
· Undertake the on-call rota and provide 1:4 weekend cover
The role is branch based but may require some travel to other branches/sites to meet the needs of the business.
General Responsibilities
· Support with the day-to-day responsibilities of the team when required
· Be a champion for internal customer service
· Do any other reasonable things your manager needs you to do.
Key Attributes/Knowledge/Skills/Experience
· Confident in promoting the branch
· Self-motivated
· Computer literate
· A passion for managing and driving excellence
· Excellent organisational skills
· Understands target setting and performance
· The role requires a pro-active response to building key relationships
· Ability to manage change
· A commitment to equal opportunities and diversity.
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· Experience of Supervising/Managing others
· Smart and professional appearance
· Due to the geographic area covered, holding a valid UK driving licence and access to a car is desirable
· Articulate with the ability to put across ideas succinctly and clearly (good communication skills)
· Excellent assessment skills
· Ability to work on own initiative - self-starter, able to prioritise tasks and manage time effectively.
· Good team player
· Willingness to embrace change.
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Person Specification
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· Understanding the market sector and services/products that Prestige Nursing & Care provides
· Willingness to learn
· Committed to delivering the service to the highest standard, ensuring compliance
· Excellent communication and presentation skills
· Effective time management and organisational skills.
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Competencies and behaviours
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- Communicating effectively
- Building successful relationships
- Driving for results
- Exhibiting an empathetic approach
- Self-assurance.
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In line with CQC & Care Inspectorate regulations, we require and will undertake enhanced DBS/PVG, right to work, reference and employment history checks in line with Government guidelines for this role and safer recruitment best practice. You may be asked to provide your employment details through HMRC.
Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.
As a private provider of home care in the UK, Prestige Nursing & Care is not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment visa at this time.
All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.
We reserve the right to close this position early.
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