2nd Line IT Technician
| Dyddiad hysbysebu: | 08 Awst 2025 |
|---|---|
| Cyflog: | £30,000 i £36,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Medi 2025 |
| Lleoliad: | Wymondham, Norfolk |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Netmatters Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
What We Are Looking For:
We are on the lookout for a motivated 2nd Line Support Technician who is ready to embrace challenges and solve problems. Join us as we embark on exciting new projects, where your contribution will help us deliver exceptional customer service to our clients and inspire growth together.
About Our Values (How We Work)
Netmatters is committed to the wellbeing and development of our team. We promote a healthy work-life balance and prioritise mental and physical health.
Teamwork is at the heart of what we do. We strive to deliver a great experience to clients, suppliers, and each other.
We’re a growing company that brings exciting opportunities and challenges. We also take pride in giving back—organising fundraising events, supporting charities, and taking real environmental action. We’ve achieved carbon neutrality and aim to go even further.
We’re an equal opportunities employer. We encourage applications from all suitably qualified individuals regardless of background. Our TRUE Values stand for openness, respect, and inclusion at every level.
What you should bring
Excellent communication skills.
Good IT and problem-solving skills in the following areas:
On-site router installations
Basic Firewall installation
SSL VPN configuration
Acronis backup setups and troubleshooting
Writing comprehensive procedures
Monitoring Alerts
Network Switches
Server Alerts
Monitoring Deployment
Completion of IT Solutions & Project Work
Network Switches & Firewalls
Active Directory/Azure Active Directory Implementation
Office 365 Migration & Management
SharePoint Deployment
Wi-Fi
UPS
NAS Drive
Microsoft Intune
The ability to work in a team and provide good intelligent input where required.
Well organised with the ability to take responsibility for the tasks assigned to you.
The successful applicant will need to be able to demonstrate an excellent level of technical knowledge and be able to apply the knowledge in a structured approach to solve IT issues.
Full UK Driving Licence
Extra skills that would be great
A minimum of 2+ years of experience in supporting small and medium-sized businesses in an outsourced IT company.
Experience of logging time on tickets
Some specifics of the role
Setting up and supporting small and medium-sized business networks.
Supporting PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022).
Installing business computer systems.
Office 365 maintenance, installation and migration.
Supporting customer applications.
Microsoft Exchange 2016/2019.
Setting up email accounts.
Managing DNS.
Administration of IP Phone systems via a web-based interface.
Working with a diverse client base in different industry sectors.
Taking on technical lead responsibilities, helping to shape and develop clients' long-term IT Strategies.
Exposure to different and new technologies tailored to clients' specific needs and requirements.
Opportunity to specialise in specific industry sectors, helping to shape and develop the platform.
What We Offer:
Competitive salary with regular reviews
On-site parking at all locations
Monthly Notable Awards recognising exceptional work
End-of-year awards with prizes and recognition
Opportunities for technical or managerial growth
Collaborative and supportive work environment
Mental health-focused workflow to separate work from personal life
Short-term sick pay and long-term illness protection
Enhanced parental leave packages and returners programme
Flexible profit share
33 days holiday (including bank holidays), rising to 35 with long service
Option to buy/sell holiday
Hybrid working options
In-house gym and showers (Wymondham office)
Private health insurance via Vitality
Access to Aviva Smart Health services
Electric car scheme after 12 months
Annual flu jabs and fresh fruit
Free access to a confidential personal life coach
Perkbox: free phone insurance, breakdown cover, discounts
Interest-free loans for unexpected expenses
Social and fitness events: BBQs, football, nights out
Lunch & Learn sessions with food provided
Recognition of life events and milestones
Staff feedback channels to help shape the company
Career development plans tailored to your goals
Open-plan offices with breakout areas and gaming setups
Outdoor seating and BBQ area
More About Us
Netmatters has 100+ team members and continues to grow. Our offices are in Cambridge, Wymondham, and Great Yarmouth, and we also support remote working.
Over the past 15 years, we’ve grown steadily while staying TRUE to our values of honesty, transparency, and client-first service.
Our Mission: To drive exceptional business growth for our clients by combining expert advice with innovative technology solutions.
We are on the lookout for a motivated 2nd Line Support Technician who is ready to embrace challenges and solve problems. Join us as we embark on exciting new projects, where your contribution will help us deliver exceptional customer service to our clients and inspire growth together.
About Our Values (How We Work)
Netmatters is committed to the wellbeing and development of our team. We promote a healthy work-life balance and prioritise mental and physical health.
Teamwork is at the heart of what we do. We strive to deliver a great experience to clients, suppliers, and each other.
We’re a growing company that brings exciting opportunities and challenges. We also take pride in giving back—organising fundraising events, supporting charities, and taking real environmental action. We’ve achieved carbon neutrality and aim to go even further.
We’re an equal opportunities employer. We encourage applications from all suitably qualified individuals regardless of background. Our TRUE Values stand for openness, respect, and inclusion at every level.
What you should bring
Excellent communication skills.
Good IT and problem-solving skills in the following areas:
On-site router installations
Basic Firewall installation
SSL VPN configuration
Acronis backup setups and troubleshooting
Writing comprehensive procedures
Monitoring Alerts
Network Switches
Server Alerts
Monitoring Deployment
Completion of IT Solutions & Project Work
Network Switches & Firewalls
Active Directory/Azure Active Directory Implementation
Office 365 Migration & Management
SharePoint Deployment
Wi-Fi
UPS
NAS Drive
Microsoft Intune
The ability to work in a team and provide good intelligent input where required.
Well organised with the ability to take responsibility for the tasks assigned to you.
The successful applicant will need to be able to demonstrate an excellent level of technical knowledge and be able to apply the knowledge in a structured approach to solve IT issues.
Full UK Driving Licence
Extra skills that would be great
A minimum of 2+ years of experience in supporting small and medium-sized businesses in an outsourced IT company.
Experience of logging time on tickets
Some specifics of the role
Setting up and supporting small and medium-sized business networks.
Supporting PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022).
Installing business computer systems.
Office 365 maintenance, installation and migration.
Supporting customer applications.
Microsoft Exchange 2016/2019.
Setting up email accounts.
Managing DNS.
Administration of IP Phone systems via a web-based interface.
Working with a diverse client base in different industry sectors.
Taking on technical lead responsibilities, helping to shape and develop clients' long-term IT Strategies.
Exposure to different and new technologies tailored to clients' specific needs and requirements.
Opportunity to specialise in specific industry sectors, helping to shape and develop the platform.
What We Offer:
Competitive salary with regular reviews
On-site parking at all locations
Monthly Notable Awards recognising exceptional work
End-of-year awards with prizes and recognition
Opportunities for technical or managerial growth
Collaborative and supportive work environment
Mental health-focused workflow to separate work from personal life
Short-term sick pay and long-term illness protection
Enhanced parental leave packages and returners programme
Flexible profit share
33 days holiday (including bank holidays), rising to 35 with long service
Option to buy/sell holiday
Hybrid working options
In-house gym and showers (Wymondham office)
Private health insurance via Vitality
Access to Aviva Smart Health services
Electric car scheme after 12 months
Annual flu jabs and fresh fruit
Free access to a confidential personal life coach
Perkbox: free phone insurance, breakdown cover, discounts
Interest-free loans for unexpected expenses
Social and fitness events: BBQs, football, nights out
Lunch & Learn sessions with food provided
Recognition of life events and milestones
Staff feedback channels to help shape the company
Career development plans tailored to your goals
Open-plan offices with breakout areas and gaming setups
Outdoor seating and BBQ area
More About Us
Netmatters has 100+ team members and continues to grow. Our offices are in Cambridge, Wymondham, and Great Yarmouth, and we also support remote working.
Over the past 15 years, we’ve grown steadily while staying TRUE to our values of honesty, transparency, and client-first service.
Our Mission: To drive exceptional business growth for our clients by combining expert advice with innovative technology solutions.