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Income Maximisation and Debt Adviser
| Posting date: | 08 August 2025 |
|---|---|
| Salary: | £25,762.00 to £29,225.00 per year, pro rata |
| Additional salary information: | Other benefits include: • Employer contribution to Workplace pension 3% • Annual Leave: 29 days pa (pro rata) including 8 Bank Holidays • An option to purchase an additional working week’s annual leave in a financial year (to be taken within that financial year) • Additional holiday entitlement after completing 4 full years of service • Up to 3 additional days annual leave, due to office/service being closed between Christmas and New Year • A day off on your birthday or in the month of your birthday (this is in addition to annual leave entitlement) • Flexible and hybrid working negotiable • Learning and development opportunities • Employee Assistance Programme • Shopping and Lifestyle benefits scheme |
| Hours: | Full time |
| Closing date: | 01 September 2025 |
| Location: | Wisbech, Cambridgeshire |
| Remote working: | On-site only |
| Company: | Rural Cambs Citizens Advice Bureau Ltd |
| Job type: | Permanent |
| Job reference: | IMDA 0825 |
Summary
Location: Queen Mary Centre, Wisbech (with travel across the Fenland area)
Hours: 37 hours per week (negotiable; job share considered)
Salary: £25,762 – £29,225 per annum (pro-rata), depending on experience
Contract Type: Permanent
Make a Real Difference with Citizens Advice Rural Cambs
We’re looking for a dedicated and compassionate Income Maximisation and Debt Adviser to join our team. This role is vital in supporting individuals and families experiencing financial hardship, helping them to increase income, manage debt, and build financial resilience.
You’ll deliver advice across multiple channels, face-to-face, phone, email, and online, ensuring clients receive the support they need to navigate complex financial challenges.
Please note: This is not a Money and Pensions Service (MaPS) funded position.
Key Responsibilities
• Provide high-quality advice on income maximisation, debt, and financial support in line with FCA and Citizens Advice standards.
• Help clients access welfare benefits, grants, and budgeting strategies.
• Support clients with Universal Credit, legacy benefits, and financial capability.
• Resolve issues with benefit agencies and creditors.
• Maintain accurate case records and manage your workload effectively.
• Contribute to research and campaigns by identifying trends and sharing insights.
Person Specification
Essential:
• Experience in advice or casework related to income, debt, and welfare benefits.
• Strong understanding of financial support systems and debt solutions.
• Excellent communication and interpersonal skills.
• Ability to manage a workload and meet performance targets.
• Commitment to continuous professional development.
Desirable:
• Certificate of Money Advice Practice or willingness to work towards accreditation.
• Experience working in community settings or with vulnerable groups.
• Familiarity with Citizens Advice systems and procedures.
Why Join Us?
• Be part of a supportive, values-driven organisation.
• Make a meaningful impact in your local community.
• Access ongoing training and development opportunities
Hours: 37 hours per week (negotiable; job share considered)
Salary: £25,762 – £29,225 per annum (pro-rata), depending on experience
Contract Type: Permanent
Make a Real Difference with Citizens Advice Rural Cambs
We’re looking for a dedicated and compassionate Income Maximisation and Debt Adviser to join our team. This role is vital in supporting individuals and families experiencing financial hardship, helping them to increase income, manage debt, and build financial resilience.
You’ll deliver advice across multiple channels, face-to-face, phone, email, and online, ensuring clients receive the support they need to navigate complex financial challenges.
Please note: This is not a Money and Pensions Service (MaPS) funded position.
Key Responsibilities
• Provide high-quality advice on income maximisation, debt, and financial support in line with FCA and Citizens Advice standards.
• Help clients access welfare benefits, grants, and budgeting strategies.
• Support clients with Universal Credit, legacy benefits, and financial capability.
• Resolve issues with benefit agencies and creditors.
• Maintain accurate case records and manage your workload effectively.
• Contribute to research and campaigns by identifying trends and sharing insights.
Person Specification
Essential:
• Experience in advice or casework related to income, debt, and welfare benefits.
• Strong understanding of financial support systems and debt solutions.
• Excellent communication and interpersonal skills.
• Ability to manage a workload and meet performance targets.
• Commitment to continuous professional development.
Desirable:
• Certificate of Money Advice Practice or willingness to work towards accreditation.
• Experience working in community settings or with vulnerable groups.
• Familiarity with Citizens Advice systems and procedures.
Why Join Us?
• Be part of a supportive, values-driven organisation.
• Make a meaningful impact in your local community.
• Access ongoing training and development opportunities
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.