Maintenance Planner
| Dyddiad hysbysebu: | 08 Awst 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Medi 2025 |
| Lleoliad: | BN1 8YD |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | KSD Support Services Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | Maintenance Planner |
Crynodeb
About Us:
KSD Support Services Ltd, part of the KSD Group is one of the fastest growing, privately owned, building maintenance and facilities management support services companies in the UK. KSD Support Services Ltd are a well-recognised and respected brand in the UK facilities management marketplace, delivering high levels of service to key blue-chip clients.
Purpose of the Job:
The purpose of this role is to provide key scheduling and planning support to our engineers and clients. You will be responsible for effectively answering the phone, replying to emails, using the work planners, allocating work to engineers and ensuring all tasks are completed in accordance with clients requirements.
Key Responsibilities:
The primary responsibilities are detailed below, however KSD Support Services Ltd may require additional responsibilities to be absorbed within reason from time to time to meet business demands.
- Planning and scheduling engineers’ jobs (planned preventative maintenance (PPM) and reactive works) efficiently to maximise productivity, ensuring work diaries are full and that back up work is always available in case of cancellations;
- In an effective and courteous way liaise with clients, Project/Account Managers, and management to resolve any queries and issues in a timely manner to assist with the smooth running of the Helpdesk;
- Meeting specific individual objectives to achieve set Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) in line with client contractual obligations;
- Delivering excellent customer service to our clients through various channels of communication ensuring that business objectives are met in a professional and confident manner;
- Maintaining comprehensive records and databases to ensure accurate updates are captured, and deadlines are met e.g., update in-house systems and external systems;
- Updating and closing out planned preventative maintenance (PPM), reactive and quoted jobs for engineers;
- React and respond to emergencies raised by the client and manage them through to completion, ensuring the client is kept updated at all stages;
- Monitor daily/weekly jobs, ensure timely attendance and completion of any outstanding works;
- Assist and support engineers with any job queries they may have;
- Manage the Info inbox efficiently on daily basis;
- Administrative duties including uploading of permit to works, RAMS, arranging site access, uploading contract documentation, logging of site before and after photos and job sheets – chasing engineers for documents where needed;
- To uphold and promote the good name of KSD Support Services Limited at all times;
- To carry out all reasonable tasks that may be requested from time to time by the client or KSD Support Services Limited management team.
Skills, Knowledge, and Abilities:
Essential
- Proficient in the use of IT platforms, Outlook, Word, Excel with the ability to pick up new systems swiftly;
- Strong customer service and communication skills (both verbal and written);
- The ability to work in a fast-paced environment, multitask and make effective decisions quickly;
- Ability to develop and maintain positive working relationships across all levels of the business and with external client;
- The ability to work well as part of a team to achieve both personal and team targets;
- Have a positive ‘can do’ attitude;
- Flexibility and adaptability to changing workloads;
- Awareness of Health and Safety procedures and regulations.
Desirable
- Helpdesk experience in facilities management and working with CAFM systems;
- Site Management Safety Training Scheme (SMSTS) or Site Supervision Safety Training Scheme (SSSTS) certificate.
Benefits:
- Excellent training and development opportunities;
- 20 days annual leave, plus bank holidays;
- Friendly working environment;
- Paid team events;
- Paid 30-minute lunch break;
- Free on-site parking;
- Dress down Fridays;
- Workplace Pension contributions – 3% employer, 5% employee.
Additional Information:
- Office Location: Patcham Place, London Road, Brighton, BN1 8YD;
- Working Days/Hours: Monday to Sunday, on a shift rota, flexibility is required.
Pre-Employment Checks:
If you are successful, we will undertake standard pre-employment checks after you have been offered a job. This includes employment referencing, verifying your right to work in the UK and verifying your driving licence (if applicable).
KSD Support Services Ltd thanks all applicants for their interest, however only those whose background and experience match the requirements of the role will be contacted.
KSD Support Services Ltd, part of the KSD Group is one of the fastest growing, privately owned, building maintenance and facilities management support services companies in the UK. KSD Support Services Ltd are a well-recognised and respected brand in the UK facilities management marketplace, delivering high levels of service to key blue-chip clients.
Purpose of the Job:
The purpose of this role is to provide key scheduling and planning support to our engineers and clients. You will be responsible for effectively answering the phone, replying to emails, using the work planners, allocating work to engineers and ensuring all tasks are completed in accordance with clients requirements.
Key Responsibilities:
The primary responsibilities are detailed below, however KSD Support Services Ltd may require additional responsibilities to be absorbed within reason from time to time to meet business demands.
- Planning and scheduling engineers’ jobs (planned preventative maintenance (PPM) and reactive works) efficiently to maximise productivity, ensuring work diaries are full and that back up work is always available in case of cancellations;
- In an effective and courteous way liaise with clients, Project/Account Managers, and management to resolve any queries and issues in a timely manner to assist with the smooth running of the Helpdesk;
- Meeting specific individual objectives to achieve set Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) in line with client contractual obligations;
- Delivering excellent customer service to our clients through various channels of communication ensuring that business objectives are met in a professional and confident manner;
- Maintaining comprehensive records and databases to ensure accurate updates are captured, and deadlines are met e.g., update in-house systems and external systems;
- Updating and closing out planned preventative maintenance (PPM), reactive and quoted jobs for engineers;
- React and respond to emergencies raised by the client and manage them through to completion, ensuring the client is kept updated at all stages;
- Monitor daily/weekly jobs, ensure timely attendance and completion of any outstanding works;
- Assist and support engineers with any job queries they may have;
- Manage the Info inbox efficiently on daily basis;
- Administrative duties including uploading of permit to works, RAMS, arranging site access, uploading contract documentation, logging of site before and after photos and job sheets – chasing engineers for documents where needed;
- To uphold and promote the good name of KSD Support Services Limited at all times;
- To carry out all reasonable tasks that may be requested from time to time by the client or KSD Support Services Limited management team.
Skills, Knowledge, and Abilities:
Essential
- Proficient in the use of IT platforms, Outlook, Word, Excel with the ability to pick up new systems swiftly;
- Strong customer service and communication skills (both verbal and written);
- The ability to work in a fast-paced environment, multitask and make effective decisions quickly;
- Ability to develop and maintain positive working relationships across all levels of the business and with external client;
- The ability to work well as part of a team to achieve both personal and team targets;
- Have a positive ‘can do’ attitude;
- Flexibility and adaptability to changing workloads;
- Awareness of Health and Safety procedures and regulations.
Desirable
- Helpdesk experience in facilities management and working with CAFM systems;
- Site Management Safety Training Scheme (SMSTS) or Site Supervision Safety Training Scheme (SSSTS) certificate.
Benefits:
- Excellent training and development opportunities;
- 20 days annual leave, plus bank holidays;
- Friendly working environment;
- Paid team events;
- Paid 30-minute lunch break;
- Free on-site parking;
- Dress down Fridays;
- Workplace Pension contributions – 3% employer, 5% employee.
Additional Information:
- Office Location: Patcham Place, London Road, Brighton, BN1 8YD;
- Working Days/Hours: Monday to Sunday, on a shift rota, flexibility is required.
Pre-Employment Checks:
If you are successful, we will undertake standard pre-employment checks after you have been offered a job. This includes employment referencing, verifying your right to work in the UK and verifying your driving licence (if applicable).
KSD Support Services Ltd thanks all applicants for their interest, however only those whose background and experience match the requirements of the role will be contacted.