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Outpatients Administrator & Receptionist
| Posting date: | 08 August 2025 |
|---|---|
| Salary: | £29,651.00 to £31,312.00 per year |
| Additional salary information: | £29651.00 - £31312.00 a year |
| Hours: | Full time |
| Closing date: | 21 August 2025 |
| Location: | Southall Middlesex, UB1 3HW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9337-25-2822 |
Summary
Key responsibilities Complete appointment outcomes such as booking patient follow-up appointments, discharging back to the GP or adding to waiting lists as indicated on the manual or electronic outcomes forms within stipulated timeframes Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets Ensure that all patients attending in person are checked in Ensure all patient information is complete and up to date on the Trust ERS Identify, investigate and correct ERS discrepancies ensuring GP and personal contact details are accurate and up to date Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff Be a calm, supportive, flexible and adaptable member of the team Deal with all enquiries in a professional and co-operative manner Respond politely but firmly with people behaving antisocially and report and record any abuse including verbal abuse Answer all telephone calls within 3 rings, redirect queries to the appropriate person using available information and initiative and send messages via email where possible Provide non-clinical advice and guidance regarding appointments Process patient data and appointments using the Trust ERS Treat patients and their information/data with tact, discretion and confidentiality, in accordance with the Trust Information Governance Policy and the Data Protection Act Redistribute and file appropriate documents according to Information Governance policy General Manager, Service Manager, Team Leader, Supervisor & Receptionist Maintain an uncluttered and tidy reception area Maintain reception areas in a hygienic and sanitary condition including the cleaning and wiping down of protective screens, counter tops, work benches/desks, electronic and telephonic equipment and printers Complete own day-to-day tasks promptly and efficiently and prioritise work without need for direct supervision Be a proactive problem solver and encourage team-wide problem solving Support the Service Manager and Supervisors in developing a patient focused service Have a comprehensive understanding of reception roles, outpatient clinics, appointment booking, cashing up and Outcomes processes Ensure the regular maintenance of equipment, reporting problems to relevant departments and managers Complete staff surveys and audits Maintain grooming and dress standards, in accordance with departmental/Trust policy Assist in supporting and mentoring of new team members Attend annual appraisals and review objectives regularly Attend, complete and apply all mandatory training .