Customer Service Assistant - ERN05815
| Posting date: | 08 August 2025 |
|---|---|
| Salary: | £26,442.00 to £27,063.00 per year |
| Hours: | Full time |
| Closing date: | 24 August 2025 |
| Location: | Giffnock, G46 6UG |
| Remote working: | On-site only |
| Company: | East Renfrewshire Council |
| Job type: | Permanent |
| Job reference: | ERN05815 |
Summary
Advert
We are looking for an enthusiastic individual to join our Customer Service Team, working to support our Public Reception and our customer service administrative functions.
In this role the main responsibility will be the first point of contact working at Giffnock Reception. Other duties will include responding to customer enquires both face to face and via our digital channels. You will also support customer service administrative processes including administration of copy registration certificates, blue badge and National Entitlement Cards, Payments, along with other customer service support functions.
The successful applicant should be able to work on their own and as part of a Team and have a passion for delivering excellent Customer Service. Experience of dealing working in a busy reception area handling multiple enquires is essential. Key parts of this role also include excellent communication skills and experience of dealing with a variety of council related services.
This post is subject to a Level 1 Disclosure Check.
East Renfrewshire Council has launched a new 15 year Community Planning Partnership vision called ‘A Place to Grow’. Please follow this link https://eastrenfrewshire.gov.uk/placetogrow to watch a video and read our full plan which sets out our shared hopes and aspirations between now and 2040 so that East Renfrewshire is a place where everyone can flourish, thrive and grow.
Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here: https://www.gov.uk/prove-right-to-work
Please note East Renfrewshire Council does not provide Visa sponsorship.
As an employer, we are committed to promoting and protecting the physical and mental health of all our employees.
Additional Information
Please click on the attachments below for full details of this post.
Proud member of the Disability Confident employer scheme