Customer Support Admin Advisor
| Posting date: | 08 August 2025 |
|---|---|
| Salary: | £12.93 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 06 September 2025 |
| Location: | Thatcham, Berkshire, RG19 6AD |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | SGN 5273513 |
Summary
What's involved with this role:
Job Title: Customer Support Admin Advisor
Ref: SGN 5273513
Pay rate: £12.93 per hour PAYE
Working arrangements: Hybrid
Additional information: This role could possibly be extended beyond the initial 3 months
The role:
Are you someone with excellent communication and customer service skills, who is organised and able to work well as part of a small project team?
This role is for a project supporting vulnerable customers to have better access to services and to support with managing their account and tenancy. You will provide transactional administration support to resolve customer queries across a range of channels to agreed targets and service levels and where necessary, you will make proactive outbound contacts with customers.
Customer queries should be resolved first time, using available systems and knowledge to deliver the right outcome politely and effectively and you'll ensure high-quality, centralised customer data is maintained in D365 and other systems, with proper contracts in place to manage compliance in your area.
Key responsibilities:
Take ownership for delivering the right outcomes for customers safely and on time
Provide efficient admin support to resolve queries first time, avoiding handoffs across the business
Respond to a wide range of customer queries across Housing, Garages, Mutual Exchanges, Repairs, and Home Ownership — including permissions, applications, boundaries, tenancy or lease info — in line with policies
Work closely with colleagues and customers to resolve issues quickly and effectively, keeping customers informed throughout
Use problem-solving skills and a can-do attitude to manage all contacts with excellent customer care
Communicate clearly and empathetically with customers
Confidently handle inbound and outbound calls in line with routing and blending strategies
Deliver service in line with quality and data protection standards
Respond to written contacts in line with literacy and quality guidelines
Accurately record all relevant customer data and actions in systems to build a complete view
Always maintain confidentiality and comply with Data Protection rules, ensuring sensitive info is stored or disposed of securely and in line with policy
What the client is looking for:
Strong customer service experience
Experience of working within a very busy environment
IT literate and strong knowledge of Excel
Strong communication skills
Ability to work with internal and external stakeholders
Strong attention to detail
Confident, assertive, and professional in every customer interaction
Ability to focus on great customer outcomes, handling multiple queries with ease
Empathetic to understand issues and agree the best resolution
Ability to maintain accurate records, ensure GDPR compliance, and assess and monitor data quality to identify and assess issues effectively
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: SGN 5273513
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.