IT Service Analyst
| Posting date: | 07 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 04 September 2025 |
| Location: | Runcorn, Borough of Halton, WA7 3DJ |
| Company: | Phoenix Medical Supplies |
| Job type: | Permanent |
| Job reference: | kal-PHOENIXMedicalSuppliesLimited-44946-63737-en |
Summary
Job Title: IT Service Analyst
Location: Runcorn (with occasional customer and business site visits)
Salary: Competitive (based on experience)
Working Pattern: Full-time, Permanent
About Us:
At PHOENIX Medical Supplies, our IT Service Delivery team ensures that all technology services are cost-effective, compliant, and efficiently managed. Supporting all Phoenix UK businesses, the team is vital in delivering financial clarity, robust vendor management, and secure mobile device lifecycle operations. With a commitment to innovation, accuracy, and lean processes, we work cross-functionally to improve how IT supports healthcare delivery across the UK.
Key Responsibilities:
- Monitor and manage the full cost lifecycle of UK IT services, including vendor billing and contract oversight.
- Administer mobile device lifecycle processes: procurement, billing, usage monitoring, and secure deployment.
- You will support the full contract lifecycle, including onboarding, renewals, terminations, and ensuring financial and service-level compliance across all vendor engagements including conducting contract and invoice audits to ensure accuracy and eliminate redundant services.
- Analyse financial data and support IT budget planning and cost reporting.
- Maintain accurate records using CMDB and ITSM tools; produce reports using Microsoft 365 and Excel.
- Support IT service catalogue and asset management, driving efficiency through continuous improvement.
What We’re Looking For:
- Strong financial and vendor management experience, particularly with IT contracts and cost reconciliation.
- Advanced Excel and data analysis skills; attention to detail with a high level of numerical accuracy.
- Experience of process documentation using tools such as JIRA, Confluence, CMDB, and ITSM tools is desirable. Familiarity with Microsoft Power Apps or automation tools is an advantage
- Effective communicator, able to liaise with internal teams and third-party vendors.
- Organised, independent, and process-driven with a focus on lean practices.
- ITIL Foundation certification or experience working within ITIL-aligned environments is desirable.
- NVQ-level qualifications in Finance or Business Administration is desirable.
What We Offer:
- 22 days (pro rata) annual leave plus bank holidays, increasing with length of service
- Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
- iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
- High street discounts and offers
- Employee Assistance Programme (EAP)
- Contributory Pension Scheme
- Fully funded accredited training programmes through the Apprenticeship Scheme
INDPMS