Customer Supervisor / Team Leader - Billericay
| Posting date: | 07 August 2025 |
|---|---|
| Salary: | £32,000.0 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 21 August 2025 |
| Location: | Billericay, Essex, CM11 2UF |
| Remote working: | On-site only |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4714268_1754578984 |
Summary
Job Location: Billericay
Job Salary: £32,000
Job type: Full-Time 40 hours a week
Are you ready to take the lead in shaping exceptional customer experiences across multiple channels: phone, email, video, social media, and more?
We're exploring the possibility of bringing on a dynamic Customer Service Team Leader who can help us elevate our Basildon contact centre operations to the next level.
In this role, you'd be instrumental in supporting day-to-day activity, assessing resourcing needs, and contributing to both short-term goals and our long-term vision. You'd work closely with the Customer Performance Manager to uphold KPIs and SLAs, while fostering a culture of "right first time" and continuous improvement.We're particularly interested in individuals who thrive in fast-paced environments, enjoy leading teams through change, and are passionate about delivering outstanding service. If you're someone who naturally takes initiative, resolves challenges with confidence, and inspires those around you, we'd love to hear from you.
What this role could involve:
- Leading a team to deliver high performance and a great customer experience.
- Supporting training, development, and best practice implementation.
- Managing quality assurance, complaints, and compliments with a proactive mindset.
- Collaborating across departments to improve efficiency and service delivery.
- Overseeing team wellbeing, including absence and annual leave management.
About YouYou might be someone with a strong background in people management, looking for your next challenge. You're confident, communicative, and committed to creating a positive, inclusive workplace. You know how to motivate a team and drive results, and you're always looking for ways to improve.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk