Complaint Investigations Manager
| Posting date: | 07 August 2025 |
|---|---|
| Salary: | £38,682.00 to £46,580.00 per year |
| Additional salary information: | £38682.00 - £46580.00 a year |
| Hours: | Full time |
| Closing date: | 21 August 2025 |
| Location: | Brighton, BN2 5BE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9279-25-1526 |
Summary
To be the first point of contact for patients and their representatives raising concerns about our services. To produce high quality complaint investigation reports and draft responses. To co-ordinate the responses for complex complaints that span more than one division. To facilitate local resolution meetings between clinicians, hospital staff, patients and their relatives. To support the effective implementation of the Trusts Complaints Management policy and processes and ensure that compliance is monitored and reported, gaps in compliance identified and appropriate actions and mitigations are developed