PCN Health & Wellbeing Coach (Therapy Support)
| Posting date: | 07 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 31 August 2025 |
| Location: | Waddington, LN5 9NT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0281-25-0002 |
Summary
Develops, manages, and maintains positive, appropriate relationships with patients, families and carers, demonstrating respect, kindness, compassion and empathy at all times. Utilises coaching and motivation techniques to help patients identify their needs, set goals and support patients to achieve their personalised health and care plan objectives. Provides interventions such as self-management education and peer support. Ensuring patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses. Provides education and expertise, supporting PCN staff to improve their skills and understanding of personalised care, behavioural approaches, shared decision making and ensuring consistency in the follow up of peoples goals with MDT input. Works within the living well team to support people identified by the occupational therapists to achieve their personal goals, and maintain/regain independence to carry out everyday activities that matters most to them. Provides feedback on patient progress and condition, recognises the impact of support and interventions, and suggests ideas for improvement when developing, reviewing and evaluating care plans based on objective evidence and experience. May work alone within scope of role, for example in the community, and have their own caseload of patients with non-complex needs, as directed by the clinical team. Maintains a working knowledge of local support available for patients and signposts people effectively in liaison with multi-disciplinary team colleagues Ensures safe and effective use of prescribed equipment by patients, carers and family members, which may include fitting, demonstration, and teaching of safe and appropriate use. Ensures equipment is safe Communicates in a way that is understandable and accessible, addressing any barriers to understanding. This can include the use of interpersonal, written and verbal and non-verbal skills. Exchanges information with patient and families using active listening, compassion, empathy, and coproduction techniques with the service user Is responsible for the day-to-day planning of personal workloads Follows organisational policies, protocols, procedures, and standards. Reports any incidents, accidents or complaints in a timely manner, taking appropriate action where necessary Liaises with the practices across the PCN Develops themselves and the role through participation in clinical supervision, training and service redesign activities Contributes to a patient safety culture through reporting and investigation of incidents and undertaking proactive measures to improve patient safety Maintains accurate clinical records of all patient consultations and related work Supports in the delivery of enhanced services and other service requirements on behalf of the PCN Participates in the management of patient complaints when requested to do so and participates in the identification of any necessary learning brought about through clinical incidents and near-miss events Undertakes all mandatory training and induction programmes Attends a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed Performs other general tasks as assigned.