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Complaints Coordinator - Birmingham, West Midlands County
| Posting date: | 06 August 2025 |
|---|---|
| Salary: | £32,206 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 17 August 2025 |
| Location: | Birmingham, West Midlands County, B16 8TP |
| Company: | Housing 21 |
| Job type: | Permanent |
| Job reference: | 1127773 |
Summary
Hours: 35 hours per week
We are currently looking to recruit a Complaints Coordinator to join our Extra Care team here at Housing 21.
Within the role you will be required to provide efficient administration and support to the Extra Care Complaints Team and the wider business.
The role handler will also support the administration around responding to the Housing Ombudsman in a timely and efficient manner..
The job holder will make sure that they fully understand and fulfil their responsibilities in respect of Health & Safety, Diversity and Inclusion and Data Protection at all times.
While the role is home based the successful candidate will be required to attend team meetings at our head office in Birmingham as required.
Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.
We’d love to meet you!
What we’re looking for
The essential requirements for the role include:
Office administration including good knowledge of IT and Microsoft.
Knowledge of confidentiality and data protection legislation.
Experience of working in a fast paced, high-volume environment and delivery of excellent customer service, either in a face-to-face or telephone environment
Flexible and adaptable to the needs of customers and to the business.
Level 3 qualification or relevant work experience.
Why us?
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture.
We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.
Closing date for applications 17 August 2025
Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
We are currently looking to recruit a Complaints Coordinator to join our Extra Care team here at Housing 21.
Within the role you will be required to provide efficient administration and support to the Extra Care Complaints Team and the wider business.
The role handler will also support the administration around responding to the Housing Ombudsman in a timely and efficient manner..
The job holder will make sure that they fully understand and fulfil their responsibilities in respect of Health & Safety, Diversity and Inclusion and Data Protection at all times.
While the role is home based the successful candidate will be required to attend team meetings at our head office in Birmingham as required.
Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.
We’d love to meet you!
What we’re looking for
The essential requirements for the role include:
Office administration including good knowledge of IT and Microsoft.
Knowledge of confidentiality and data protection legislation.
Experience of working in a fast paced, high-volume environment and delivery of excellent customer service, either in a face-to-face or telephone environment
Flexible and adaptable to the needs of customers and to the business.
Level 3 qualification or relevant work experience.
Why us?
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture.
We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.
Closing date for applications 17 August 2025
Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.